Customer Service Advisor
Salary: £17,642 per annum plus benefits and a great working environment
Come and join one of the largest companies in the UK and by far one of the most exciting financial services providers around?
In a nutshell
Here at Argos Financial Services, we’re looking for brilliant people to join our inbound contact centre team. You’ll naturally enjoy working in a fast-paced environment, and with support and training you’ll provide outstanding customer service. Through your knowledgeable and friendly approach, you’ll ensure excellent levels of service are consistently delivered, to build and develop long lasting relationships with our customers.
This is a permanent full-time role, working 35 hours a week. You must be flexible between the hours of 8am - 6pm Monday - Saturday and 10am - 6pm Sunday. You would need to be available to start 1st November 2021 for training.
What you’ll be doing
Assisting our customers with their Argos Card requirements, take ownership of their individual needs and deliver an exceptional customer experience
Playing an important part in customer education around My Argos Card digital services
Identifying customers who are in vulnerable situations and helping to figure out what steps we can take to support them.
Being the first point of contact for customer complaints to make sure that they're treated fairly and get the right resolution for them
Taking ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
What skills you’ll need
Contact centre experience is helpful, but not essential. What we are really interested in is a genuine passion for going above and beyond for our customers in our Banking products and Online help desk
Demonstrate strong communication skills which will enable you to engage in effective conversations and deliver a personalised, friendly & efficient service
Have a passion for problem solving whilst showing empathy to our customers
Be resilient to a continuous changing environment and capabilities to embrace new ideas
Confident in navigating yourself around different systems and be PC literate
In addition to the all-important salary and pension plan, we totally get that life outside work is important to us all. So we want to shout out some others…
23 days holidays per year
Discounts on your weekly shop, buying a laptop or sofa? We’ve got it covered through your Sainsbury’s, Argos and Habitat store discount card
Love It Scheme – providing colleagues with a range of extra benefits where you can save money on every day purchases from hundreds of retailers
We also like to invest in our colleague’s careers, with a wide range of development opportunities available, including apprenticeships, qualifications and career progression. All of our Contact Centres offer free parking and also have an onsite restaurant that’s serves hot and cold food to get you through your shifts.
A little about us & our culture
As digital technology drives the financial services landscape we want to be at the cutting edge of this technology, offering award winning innovative digital products to our customers. Technology is where we see our growth therefore we need innovators to join us and drive the next phase of our evolution.
We’re a friendly bunch who collectively share a passion to make our customers’ financial lives easier. As part of the wider Sainsbury’s Argos Group, being one of the UK’s most trusted brands, it brings our colleagues a wealth of opportunities to fulfil their potential.
Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.
As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.
We know that candidates may be put off applying for a job unless they can tick every box. While we can’t always accommodate every flexible working request, we do support part-time and job share roles so are happy to be asked how we can work around your availability. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not apply and see how it goes?
Here we’re a proud equal opportunities employer that values diversity at every level of our business. Inclusion and Diversity are fundamental to our culture and values, fostering an innovative, collaborative and fast paced work environment that means we can build a better future for our colleagues and our customers. Everyone is welcome. Want to find out more? Then visit our Diversity & Inclusion page on our Careers site – www.argos.careers/diversityandinclusion