In a nutshell
You’ll be supporting and working with FS Operations to provide management information (MI). This will include the management and maintenance of many databases and analytical models to provide reporting via several mediums.
What success looks like?
You’ll be a trusted partner to the business by providing timely, relevant, accurate and regular MI through objective analysis, commentary and recommendations based on facts.
What you’ll be doing
Responsible for the production and distribution of timely, accurate and fit for purpose management information on a regular and ad hoc basis and associated analysis for the Contact Centre Operations
Ensure MI is presented in a format to engage the audience and promote decision making and actions
Preparation of packs in a variety of formats for senior executive committees and stakeholders at all levels
Review, amend and create MI procedures and processes ensuring all are robust, efficient and accurately documented whilst pro-actively seeking to improve these on an ongoing basis
Investigate and resolve any data issues arising out of routine MI
Develop and maintain knowledge of all AFS products, processes and systems and the available MI data sources and reports
What you need to know and show
Excellent experience in extracting information and reporting in a variety of formats and programming languages - SQL, Powershell, VBA
Excellent technical skills in the usage of Excel and PowerBI
Experience in the application of the full ETL process
Proven analytical and problem solving skills
Experience in proactively analysing and presenting information from multiple data sources
Experience in analysing Management Information to determine trends and performance
Ability to be Insightful and place data within context
Good relationship management skills at all levels
Good communication skills - ability to communicate effectively with anyone in any environment, e.g. able to translate complex / technical issues to meet the audience's competency level
In addition to the all-important competitive salary, pension & bonus we’re offering, we totally get that life outside work is important to us all. So, we want to shout out some of our other great benefits…
We offer flexible working to help you achieve a good work/life balance including the opportunity to work from home for part of the week
Opportunity to buy extra holidays is on the table
Discounts on your weekly shop, buying a laptop or sofa? We’ve got it covered through your Sainsburys, Argos and Habitat store discount card
Cycle to work scheme and great coffee and cake!
A little about us & our culture
As digital technology drives the financial services landscape we want to be at the cutting edge of this technology, offering award winning innovative digital products to our customers.
Technology is where we see our growth therefore we need innovators to join us and drive the next phase of our evolution.
We’re a friendly bunch who collectively share a passion to make our customers’ financial lives easier. As part of the wider Sainsbury’s Argos Group, being one of the UK’s most trusted brands, it brings our colleagues a wealth of opportunities to fulfil their potential.
Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.
As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.
We know that candidates may be put off applying for a job unless they can tick every box. While we can’t always accommodate every flexible working request, we do support part-time and job share roles so are happy to be asked how we can work around your availability. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not apply and see how it goes?
Here we’re a proud equal opportunities employer that values diversity at every level of our business. Inclusion and Diversity are fundamental to our culture and values, fostering an innovative, collaborative and fast paced work environment that means we can build a better future for our colleagues and our customers. Everyone is welcome. Want to find out more? Then visit our Diversity & Inclusion page on our Careers site – www.argos.careers/diversityandinclusion