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Customer Service Advisor - Financial Services

In a nutshell

Here at Argos Financial Services, we’re looking for brilliant people to join our inbound contact centre team. You’ll naturally enjoy working in a fast-paced environment, and with support and training you’ll provide outstanding customer service. Through your knowledgeable and friendly approach, you’ll ensure excellent levels of service are consistently delivered, to build and develop long lasting relationships with our customers.

This is a permanent full-time role, working 35 hours a week. You must be flexible between the hours of 8am - 8pm Monday - Saturday and 10am - 6pm Sunday.

What you’ll be doing

Answering inbound calls from customers relating to any aspect of their account with us
The first point of contact, ensuring you solve all queries efficiently and effectively for each customer
Confidently dealing with customer complaints, delivering resolutions and ensuring customer satisfaction throughout
Recognising and identifying vulnerable customers and dealing with these appropriately
Working with colleagues across the wider business to provide outstanding customer service and customer satisfaction at all times
Solving complex queries, providing accurate information using the tools available
Recording all customer transactions in accordance with the Data Protection Act

What skills you’ll need

Ideally contact centre experience
Strong Customer focus
Good communication skills with a professional telephone manner
A friendly and outgoing personality with the ability to work in a team environment
Computer literate with an ability to work at pace whilst maintaining a high level of accuracy and attention to detail
Be able to multi task and manage time effectively
Self-motivated, flexible and open to change

As well as the opportunity to join a great team you will also receive £9.33 per hour, 23 days holiday, discount at Argos, Sainsbury’s and Habitat, as well a range of other great benefits. You would need to be available to start at the beginning of November, for a 7 week training programme.

A little about us & our culture

As digital technology drives the financial services landscape we want to be at the cutting edge of this technology, offering award winning innovative digital products to our customers. Technology is where we see our growth therefore we need innovators to join us and drive the next phase of our evolution.

We’re a friendly bunch who collectively share a passion to make our customers’ financial lives easier. As part of the wider Sainsbury’s Argos Group, being one of the UK’s most trusted brands, it brings our colleagues a wealth of opportunities to fulfil their potential.

Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

We know that candidates may be put off applying for a job unless they can tick every box. While we can’t always accommodate every flexible working request, we do support part-time and job share roles so are happy to be asked how we can work around your availability. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not apply and see how it goes?

Here we’re a proud equal opportunities employer that values diversity at every level of our business. Inclusion and Diversity are fundamental to our culture and values, fostering an innovative, collaborative and fast paced work environment that means we can build a better future for our colleagues and our customers. Everyone is welcome. Want to find out more? Then visit our Diversity & Inclusion page on our Careers site – www.argos.careers/diversityandinclusion

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