Our MI Analysts are responsible for the analysis and communication of reporting which provides stakeholders across the Customer Management Centres (CMC) with a clear, actionable view of…
the root causes of any performance issues
opportunities to drive efficiency and reduce cost to serve
the effectiveness of decisions and changes CMC support functions are making in terms of efficiency and cost to serve
Create and maintain professional reports and dashboards that satisfy end user requirements
Create and work with large, complex data sets that can be used to underpin continuous improvement activity
Develop and maintain relationships across key stakeholder groups, challenging requests where necessary and offering potential improvements/solutions
Continually develop knowledge of customers and the business as a key underpinning of the growth of data and reporting capability within the CMC
Ability to understand what data/analysis/insight is needed to drive positive change within the contact management landscape
Demonstrable experience of using PostgreSQL/SQL - other programming languages beneficial
Practical experience of PowerBI and knowledge of other visualisation tools
Awareness and growing understanding of ETL/data infrastructure to enable mutually beneficial working relationships with the MI Developers and reduce operational risk in terms of the data estate
Ability to engage stakeholders with data-led stories which identify value and drive change
A passion for the business impact of analysis/ensuring companies act in a colleague and customer focused and commercially balanced way
In addition to a competitive salary and an exciting working environment, other benefits include a holiday allowance which starts at 22 days per year (increasing with service), share save scheme, discretionary annual bonus, staff discount in the Argos/Habitat/Sainsbury’s stores and company pension scheme.
Argos is currently leading the way as a multi-channel digital retailer. With over 800 stores, one of the most visited websites in the UK and our Fast Track proposition, Argos currently is at the forefront of the retail world with a market leading proposition. Now Argos is part of Sainsbury’s there has never been a more exciting time to join the business. With so much opportunity now is the time to apply and start your new journey with us.