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Site Manager- Croydon Regional Fulfilment Centre

Argos is can your leadership support the change in our Fulfilment Centre's?

Our distribution network is one of the most advanced of its kind. Based on an innovative ‘hub to store’ model, it’s helped us to become a digital retail leader by making services like Fast Track a reality.

Our Croydon fulfilment centre is no different, this fantastic 58,000 sq. ft. facility is enabling us to put the customer at the heart of our network by delivering over 1.6 million units to our customers each year.

As the Regional Fulfilment Centre Site Manager you will create and bring to life a customer centric vision and lead a high performing team in a diverse and inclusive environment. You will ensure that products are delivered on time, in the right quantity & quality and in budget. You will demonstrate a leadership approach that promotes an inclusive culture, leading to high levels of trust. Your mind-set will actively look for continuous improvement in all areas and will have the ability to build and sustain relationships with stores and across the wider business.

Your key responsibilities will be to:

Accountable for the day-to-day operation of the RFC ensuring the right stock gets to the right place on time through the strong leadership of circa 300 colleagues.
Accountable for ensuring all deliveries to 195 Argos points of presence are accurate and on time.
Accountable for the fast track delivery operation containing circa 25 vans which fulfils orders via our online offer covering south London.
Manage budget spend for site (approx. £5-6million) including transport, people resources, business amenities & rent rates looking to reduce cost where possible.
Create strong working relationships with retail regional managers, store managers, distribution sites and central retail operations to drive increases in efficiencies and support stores to enhance customer proposition.
Manage all third party contracts including security, cleaning, and transport and people agency contract ensuring SLAs are maintained to support business requirements and ensure corrective action taken where performance is falling short.

More about you:

Strong understanding of fulfilment and experience in leading large and diverse teams with adaptable style to engage wide audiences
Strong understanding the ‘end to end’ process of the warehouse and transport operation
Management of third party contracts

Ability to bring together different areas of the RFC to ensure that stores receive great service. Liaise closely with internal stakeholders building positive relationships. Understand how decisions will impact other sites in the network
Ability to devise a plan to improve so that costs are always minimised and coach others to do the same
Ability to shape key messages for onward communication and engage at all levels

What you'll get in return:

If being part of a highly successful Distribution team wasn’t enough, you’ll also receive a host of great benefits. As well as a competitive salary, company car benefit, rewarding bonus scheme and private healthcare you will receive a huge range of learning and development opportunities, 24 days’ holiday, a save-as-you-earn scheme, pension and staff discounts at Argos, Sainsbury’s and Habitat.

We know that candidates may be put off applying for a job unless they can tick every box. While we can’t always accommodate every flexible working request, we do support part-time and job share roles so are happy to be asked how we can work around your availability. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not apply and see how it goes?

Here at Sainsbury’s Argos we’re a proud equal opportunities employer that values diversity at every level of our business. Inclusion and Diversity are fundamental to our culture and values, fostering an innovative, collaborative and fast paced work environment that means we can build a better future for our colleagues and our customers. Everyone is welcome at Sainsbury’s Argos. Want to find out more? Then visit our Diversity & Inclusion page on our Careers site –

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