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Customer Optimisation Admin Assistant

Our Home Delivery team is looking to recruit a Customer Optimisation Admin Assistant. Our team is growing in order to improve and support the commercial and merchandise teams. We are a dynamic and fast paced team that play a key role delivering market leading availability and driving operational cost benefits with the customer at the heart of everything we do. This is a great opportunity to learn more about supply chain and is great time to join us with a huge development agenda which you can play a key role in delivering.

About the role:

To ensure daily operational tasks are completed on time and to deadline
To undertake in-depth investigation of Awaiting stock or Backordered customer orders
To highlight operational issues that could impact overall team objectives.
Coordinate any action required to resolve customer orders that have alerted
Identify potential alternative products that might more effectively resolve customer issues
Administration of alerts
Build reporting summarising position on alerts
To collaborate with Merchandise teams to identify process improvement and provide training etc. to prevent recurring issues that drive alerts and Broken Promises
To work closely with Customer Management Centre on multiple fails / alternatives
To coordinate set up tasks for new products
Raise stock transfers required to resolve customer alerts
To provide cover for Customer Optimisation Coordinator

So that’s what I will be responsible for now onto what I need to have to be successful in this role:

Proven exceptional ability to engage, influence and colleagues.
Keen eye for detail and excellent organisational skills.
Proficient in Excel, ideally (but not essential) experienced in using Sterling and JDA
Good interpersonal skills
Demonstrable drive, commitment and willingness to learn and adapt.
Self-starting and self-motivating with ability to work under own initiative.
Strong, resilient team player especially under pressure.
Excellent levels of planning skills.

Of course, there is loads more to the role but to find out more click apply and we will be in touch

What you'll get in return:

If being part of a highly successful home delivery team wasn’t enough, you’ll also receive a host of great benefits. As well as a competitive salary, rewarding bonus scheme, you will receive a huge range of learning and development opportunities, 22 days’ holiday, a save-as-you-earn scheme, pension and staff discounts at Argos, Sainsbury’s and Habitat.

We know that candidates may be put off applying for a job unless they can tick every box. While we can’t always accommodate every flexible working request, we do support part-time and job share roles so are happy to be asked how we can work around your availability. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not apply and see how it goes?

Here at Sainsbury’s Argos we’re a proud equal opportunities employer that values diversity at every level of our business. Inclusion and Diversity are fundamental to our culture and values, fostering an innovative, collaborative and fast paced work environment that means we can build a better future for our colleagues and our customers. Everyone is welcome at Sainsbury’s Argos. Want to find out more? Then visit our Diversity & Inclusion page on our Careers site – www.argos.careers/diversityandinclusion


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