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Operational Strategy Manager

In a nutshell

You will support the Head of Operational Strategy to roll out and manage a programme governance structure, sitting across the Operational Strategy work streams. You’ll own and manage the Operational plan that delivers the benefits and the detailed plan that realises the benefit opportunities through efficiency saving.

You can be based from either our Widnes or Edinburgh offices, regular travel between these locations is essential.

What success looks like?

Our Operations high level strategy is to create one Operations team and to establish an Operations Centre of Excellence to support the business. You will ensure the business delivers on its key objectives in a controlled, compliant and effective way.

What you’ll be doing

Maximise opportunity and manage risks, pulling together a plan that enables the business to realise benefits through improved service, reduced costs and a transformed operating model.
Carry out the day-to-day management of the plan to realise operational benefit through enhanced OD and efficiencies.
Own & manage the overarching project plan across the different delivery pillars of our strategy.
Apply a structured change management approach by leading the improvement of projects through the project management cycle (design, build, completion and implementation).
Support the Business Change Managers in their tracking of costs and managing the overarching plan of costs.
Provide oversight & guidance to Ops Change Managers, working with individual project leads to ensure we have clear, achievable plans; whilst supporting the creation and update of these plans and ensuring that each project has engaged the correct stakeholders.
Track the levels of resources in place to support delivery, challenging this where appropriate.
Create and manage a resource tracker & prioritisation process for supporting the strategy work.
Support in identifying and addressing risks and issues across projects and help resolve where possible.
Identify opportunities to simplify across work streams.
Track and realise benefits into ongoing Ops budget planning across our strategic plan.

What you need to know and show

Previous experience of leading operational change teams in a Financial Services organisation or Bank.
A proven track record of delivering and managing change.
Proven project management skills.
Operational experience; ideally contact centre, but including knowledge of supporting areas i.e. Back Office, QA, Fraud & Underwriting, Training & Coaching.
The skill to back up your conclusions with logical analysis.
The ability to make recommendations to senior management, to identify and exploit profitable business opportunities within your area of responsibility.
Excellent communication skills; including conveying complex information in plain language to a range of stakeholders at different levels in the business.
A high level of drive and motivation.

Our benefits

In addition to the all-important competitive salary, pension & bonus offering, we totally get that life outside work is important to us all. So, we want to shout out some of our other great benefits…

We offer flexible working to help you achieve a good work/life balance
Opportunity to buy extra holidays is on the table
Discounts on your weekly shop, buying a laptop or sofa? We’ve got it covered through your Sainsburys, Argos and Habitat store discount card
Cycle to work scheme and great coffee and cake!

A little about us & our culture

We’re proud of our heritage as the UK’s first supermarket bank. As digital technology drives the banking landscape we want to be at the cutting edge of this technology, offering award winning innovative digital banking products to our customers.

Technology is where we see our growth therefore we need innovators to join us and drive the next phase of our evolution.

We’re a friendly bunch who collectively share a passion to make our customers’ financial lives easier. As part of the wider Sainsbury’s Group, being one of the UK’s most trusted brands, it brings our colleagues a wealth of opportunities to fulfil their potential.

Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

We know that candidates may be put off applying for a job unless they can tick every box. While we can’t always accommodate every flexible working request, we do support part-time and job share roles so are happy to be asked how we can work around your availability. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not apply and see how it goes?

Here we’re a proud equal opportunities employer that values diversity at every level of our business. Inclusion and Diversity are fundamental to our culture and values, fostering an innovative, collaborative and fast paced work environment that means we can build a better future for our colleagues and our customers. Everyone is welcome. Want to find out more? Then visit our Diversity & Inclusion page on our Careers site –

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