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Customer Advisor - Argos on eBay - Kettering

Customer Advisor - Argos on eBay – Kettering

Who are Sainsbury’s Argos?

As the UK’s leading home and general merchandise retailer, Argos brings together two of the UK’s most recognisable retail brands: Argos and Habitat. Alongside these we have our Financial Services business, making it easy for customers to buy the products they want.

We’re looking for new people to join our Argos on eBay Customer Contact team in Kettering. Our small, dedicated team handles every aspect of the customer journey for the Argos on eBay brand, including contact by telephone, email and eBay message. As a Customer Advisor, you will be part of our dedicated customer service team talking and writing to our customers. Every day is different in our contact centre and the opportunity to learn new skills makes this a very rewarding job.

Why choose us?

Based at our Kettering site, as a Customer Advisor you'll be the first point of telephone contact for our customers which will involve a lot more than just answering questions. In return, you can expect, a fully supported training programme to ensure you deliver the very best level of customer service at all times and help us to continue being a competitive brand in the market place.

We want you to:

Build relationships over the phone with our customers and through eBay messages Provide information on additional product & services and direct customers where help is needed. Help our customers to find the right products to meet their needs and deal with returns of our items Work as a team and support your colleagues across all sites

Ideally you will have:

• Excellent listening and communication skills

• Attention to detail

• Ability to multi task

• Working knowledge of Microsoft Office or Office 365

• Previous experience in a customer contact centre role

• Strong team working skills

• A positive attitude and genuinely want to help our customers sort out any issues they have.

• Resilience with the ability to move on to the next call/eBay message

• Ability to work from home if needed.

The benefits for you:

• Pension (optional)

• 23 days Holiday per year pro rata for part time employees

• Relaxed dress code

• My Benefits

Working hours

This role is a fixed term contract with the possibility of a permanent contract. We are offering a minimum of 20 hour per week. Overtime is often available to help support the team at busy times.

You will be required to work one out of three weekends, and some Bank Holidays in order to ensure we are there to help our customers. Due to the nature of the role, there will be some working over the Christmas and New Year period.

We know that candidates may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not apply and see how it goes?

Here at Sainsbury’s Argos we’re a proud equal opportunities employer that values diversity at every level of our business. Inclusion and Diversity are fundamental to our culture and values, fostering an innovative, collaborative and fast paced work environment that means we can build a better future for our colleagues and our customers. Everyone is welcome at Sainsbury’s Argos. Want to find out more? Then visit our Diversity & Inclusion page on our Careers site – www.argos.careers/diversityandinclusion

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