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UX Researcher

UX Researcher – Argos Digital – User Experience

Based in London

Did you know Argos is the largest UK based online retailer?

With over 60% of transactions going through our website and apps, and 70% of those on mobile devices, Argos is truly a digital first retailer.

Most people in the UK have shopped with us at some point. And most of them will have used one of our digital channels - whether it's Argos.co.uk, our award-winning apps or the custom-designed tablets in our digital stores. Working at Argos, you'll be helping millions of people to get what they want, when they want it... and hopefully raise a smile in the process.

We may be big on the outside... but on the inside we've worked hard to create a culture that feels just like a start-up. If you work here, you'll get the best of both worlds.

So why should you work for us?

Agile working. Everyone says they do agile... but we do it the proper way. That means you'll work to a roadmap but we flex and change direction as needed. If it's right for our customers, it's right for our business.

Tangible results. You'll get stuff live - a lot. Last year we launched 329 new features on our digital channels. That's an average of 1 feature per working day.

Talented teams. We only hire the best - everyone here is an expert in their discipline. So you can trust and learn from them... and we're getting stronger every day.

Co-located colleagues To be genuinely collaborative, we all sit together: PMs, UXAs, UIs, Copywriters, UXR... and yes, our Devs & QAs are on site too!

New technology. We're truly tech-driven. That's why we're already investing in future tech trends like AR, conversational commerce, machine learning and AI.

Real ownership. You're the driving force behind your area. And you'll have just the right balance of autonomy and support to make it a success.

What is UX research in Argos Digital?

Argos digital’s UX research began life in 2015, and since then has quickly become an established and trusted part of the product development process.

As a mid-level UX researcher you will have the freedom to explore new approaches and ways of utilising research within a fast-moving agile development environment. As well as the benefit of an open-minded team that is keen to both learn and teach.

You'll be joining a dedicated digital UX team filled with a mixture of visual designers, architects, copywriters, and researchers all located nearby. You will also work closely with product owners to represent the users’ voice and lead the charge on new research.

We have a dedicated UX research lab and observation room within our offices, as well as quick access to customers through panels in addition to more traditional recruitment agencies. There are of course all the main usability research tools you’d expect, and we’re always looking to find the next new thing.

Your role will be to ensure new ideas keep the customer in mind, and that improvements are geared towards customers’ needs. The UX research team values ethics over most other traits – and we are comfortable challenging others to keep the user at heart.

The projects you will focus on are spread across the digital range: from the website, app, in-store digital and in-home AR experiences, through to colleague tools, process improvements and new technologies.

There's also the opportunity to build or extend collaborations with other teams such as data analytics and machine learning, as well as other research and insight teams within the wider Sainsbury’s group.

Day to day responsibilities

Speaking with product managers and designers to make sure research is planned in the right way and shared effectively
Setting up the lab for research, ensuring equipment is up-to-date and ready for use
Improving templates and making sure documents are archived effectively
Handling recruitment (through an external agency)
Working in pairs, either moderating or observing lab-based research
Creating and analysing remote unmoderated research, surveys, tree-tests, and card-sorts
Taking the role of the user’s voice during meetings and design/UX discussions

Education and Experience

Degree in Human-Computer Interaction, or a related field such as Human Factors, Ergonomics, or Psychology (Bachelors level expected, Masters level preferred) OR equivalent practical experience
Excellent communication skills (both written and verbal)
Knowledge of various UX research methods (knowledge of qualitative methods essential, knowledge of quantitative methods are a bonus)
Hands-on experience writing discussion guides, moderating sessions, conducting analyses, and writing reports (experience handling a UX lab/AV set-up is a bonus, as is experience taking notes for others)

We know that candidates may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not apply and see how it goes?

Here at Sainsbury’s Argos we’re a proud equal opportunities employer that values diversity at every level of our business. Inclusion and Diversity are fundamental to our culture and values, fostering an innovative, collaborative and fast paced work environment that means we can build a better future for our colleagues and our customers. Everyone is welcome at Sainsbury’s Argos. Want to find out more? Then visit our Diversity & Inclusion page on our Careers site – www.argos.careers/diversityandinclusion

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