Are you an assertive Team Manager looking for a new challenge? Can you engage and motivate a team with ease? Do you look for the logical approach and always work with a professional attitude?
Why not think about joining Argos Financial Services?
We are looking for an experienced Team Manager to join our Fraud Department. Your main task will be to lead and coach a team of Specialists, providing training and support on an ongoing basis. You will motivate and develop the team to ensure the level of knowledge is enhanced along with effective processes and procedures.
We’re more interested in your coaching and leadership skills, fraud knowledge is not essential, and training will always be provided.
You will be detecting, preventing, and investigating fraud and suspected fraud within Financial Services, as well as across the Group.
Argos Financial Services are part of Sainsbury’s Bank, part of the wider Sainsbury’s group. We’re an exciting and growing organisation and as our customers seek more innovative services and technology, being part of one of the UK’s most trusted brands brings our colleagues exciting opportunities to fulfil their potential.
As a Team Manager, you will:
Possess the ability to make logical decisions based on facts and experience, acting in the best interests of the Company and its customers.
Create awareness providing feedback to minimise financial and reputational loss, whilst continuing to adhere to key regulatory guidelines.
Provide guidance, support and advice to Contact Centre CLS’s and Team Managers around Fraud related issues
be expected to attend court, external conferences, workshops, meetings and courses as required and display flexibility if they fall outside of core working hours
operate and comply with the Rules of CIFAS, SIRA, Money Laundering regulations, Terrorist Financing and acting promptly to escalate cases to NCA.
As a Team Manager you will have:
Experience in Financial Services, including store cards and contact centres.
Strong verbal, written and analytical skills, with accurate attention to detail
Knowledge of Microsoft packages; in particularly Word & Excel
Experience in stakeholder management
Excellent time management skills and able to prioritise your workload
Confidence to articulate complex messages simply and assertively
The Financial Services department is the profit creator and that’s why it’s the most exciting place to be: right at the heart of the action. Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.
As well as the opportunity to join a great team you will also receive a competitive salary and a range of other great benefits. We will support you in developing your skills to build the career you want.
You will work 35 hours per week between the hours of 8am-6pm Monday-Saturday.
As we are regulated by the FCA we will complete background checks on successful candidates. These checks include Criminal record check, Credit Check and employment references.