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Systems Support Analyst

About Habitat

Since 1964, Habitat has been challenging the way people style and shop for their homes.

We’re an iconic homeware and furniture retailer that’s going through exciting times: alongside our three long-standing London flagship stores and extensive website, the brand is thinking big by going small - with 84 Mini Habitat within Homebase stores across the UK.

For over 50 years Habitat has created good design that’s useful, distinctive and just a little witty.

We recognise that today there are more brands than ever selling furniture, but we’re strong in our conviction that we’re true originals, because almost every piece in our collection is designed by us.

About the Role

This is 12 month FTC

Habitat are part of Sainsbury’s Argos, pioneers and leaders of digital solutions across multiple channels and Brands.

Working within a fast growing multichannel retail brand the Systems Support Analyst is a varied and exciting role for an enthusiastic person at the beginning of their career.

Reporting to and supporting the Support and Operations Manager you will primarily administer the recently installed Microsoft AX 2013 R3 ERP system and be involved in other aspects of the IT function to assist the growth of the business. Whilst previous AX experience is ideal it is not essential.

The assistant will need to manage a heavy workload, the ability to prioritise and handle multiple tasks with a pro-active, efficient and organised approach is fundamental. The ability to respond to requirements to tight deadlines with a willing, flexible and professional approach is also essential.

The successful candidate will be joining a friendly, growing team who are tasked with driving significant change in digital and multi-channel for this exciting brand.

This role requires an individual who is user-focused, a team player who can work with many different levels of IT competence.

You will build trust through your quality outputs, attention to detail, effective communication.

Main responsibilities:

Administer MS AX system, including :

Set-up Branches within MS AX
MS AX Department and Category administration
MS AX Batch Job Management
MS AX interface administration
MS AX Alert Rule/Notification Management

Communicating with the business
Liaising with third parties
Managing smaller projects and assisting with larger projects
Operational liaison with Fujitsu (HRG IT support and infrastructure partner)
Assisting with incident management for the Habitat brand in the event of a major issue (including updating the Habitat senior management team), receiving escalation from all areas of the business, responding, progressing and resolving individual issues.
Assisting in gathering the key stakeholder’s requirements for the Habitat IT agenda
Training Habitat users on IT applications
Take the lead on Support issues when the Support & Operations Manager is absent from work
Assisting in system testing

Essential

A good technical Knowledge
Problem solving skills
Entrepreneurial and flexible can-do attitude
Confidence to take ownership and be accountable
Professional integrity
Creative and pragmatic
Self-motivated and keen to make a difference
Excellent interpersonal skills, calm under pressure
Independent, capable of working with minimal guidance
An ability to work to deadlines
Technical expertise with the ability to be able to translate and articulate technical information to the wider business in an engaging and non-technical manner
Excellent inter-personal skills, ability to work across multiple teams at all levels
Excellent written and verbal communication skills
Analytical and with a high level of numeracy

Desirable

Microsoft AX experience
Retail experience
Be a team player with a flexible can do approach
Be helpful and positive – willing to get involved in a wide variety of tasks and projects
Have strong attention to detail & the desire to get things right first time
Take the initiative and working proactively to get things done and on time
Have the ability to think logically and coming up with alternatives to make decisions confidently
Be driven, self-motivated and confident
Have strong organisational skills with good time management and the ability to work under pressure and manage multiple tasks
Be good at building relationships with internal and external stakeholder
Have an interest in the Habitat brand, design and interiors would be beneficial

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