In this role you will own and control the planning scheduling and gate process for the planning team at all levels (annual, seasonal, campaign and product level). You’ll provide appropriate process workflows, schedules, logistics and resource information. You will ensure the provision of metrics and reporting to support governance across all areas, whilst encouraging a culture of collaboration across all teams and stakeholders involved in the creation and delivery of the plan. You will analyse outputs and challenge the status quo to drive improvements.
What I need to do
Manage the Gate process and other governance processes.
Provision of schedule, key event calendar & resource plans for department.
Provision of accurate & timely metric reporting that facilitates management intervention to resolve any issues.
Provision of data for post implementation reviews of activity leading to CI initiatives.
Provision of recommendations for improvements.
Influence teams to ensure ownership of accurate metrics enabling control & governance for planning team.
Provide a forward-looking view that challenges the status quo.
Develop mutually beneficial close working relationships with key stakeholders with the purpose of supporting governance & CI activities.
How I will succeed
Key operational planning & governance for all Planning team activities
Provide data to enable identification of improvement actions, potentially impacting workflow, team structure, timings, budgets
Support the Planning team to help deliver best in class governance across all the forums and continue to review effectiveness and embed new ways of working as required
Work cross functionally with Marketing, Trading and Commercial and colleagues in other key departments to deliver the best possible customer plan, integrated across the Group and with the customer at its heart but that also delivers our commercial objectives
Deliver brilliant training and regular engagement to ensure everyone in Marketing and our key stake holders understand and adhere to our end to end Gate Process and other governance processes
Develop fantastic relationships with all key stakeholders
Everyone in relevant teams across the business is aware of and engaged in the timelines and processes that will enable the customer plan to be delivered smoothly and meet customer and commercial targets.
Processes and timelines take into account all key planning timelines across the business and ensure all teams can be included.
The rolling view of the Customer Plan is maintained and up to date at all times and is reflective of all marketing activity
What I need to know
The fundamentals of our marketing strategies and objectives
The fundamentals of our corporate, commercial and category strategies and values
How key processes work
How to make things happen across cross-functional, cross-Group projects and work-streams
How our plans and campaigns can pull the commercial levers of our business
How to manage budgets
How customers behave and respond to events, propositions and communications
How to prioritise effectively
What I need to show
I am an integral member of the Marketing team who demonstrates passion for customers and what we do
Enthusiasm for execution and attention to detail, taking pride in the work we do
A good communicator who builds relationships to make things happen
Passion, energy and drive for the business and for getting it right for our customers and colleagues
Numerate and comfortable using data to measure process performance & make recommendations
Strong attention to detail
Ability to gather and collate information and credible when sharing data and making recommendations
Strong project management and organisational skills with the ability to successfully multi task
Self-motivated and good problem solver that can work well under pressure
Strong communication and listening skills
Collaborative working style
Positive influencing skills across a range of stakeholders
Challenging of peers & managers in a positive productive manner
Resources available to me
Support from planning management team
Project management tools
What decisions I can make
Accountability for running governance process
Accountability for ensuring that workflow is to plan and raising concerns where necessary
Challenge when deadlines are not met