As a Fraud Investigator you will detect, prevent, investigate, provide feedback and create awareness of fraud and suspected fraud arising within Argos Financial Services; to minimise financial and reputational loss whilst continuing to adhere to key regulatory guidelines.
The Financial Services department is the profit creator and that’s why it’s the most exciting place to be: right at the heart of the action.
Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.
As a Fraud Investigator your main responsibilities will be:
Review reported cases of fraud on applications and accounts for the Argos store card to confirm or refute the claim of fraud.
To use judgement and experience to assess each case referred to ensure minimal inconvenience to the customer and prevent monetary and reputational loss to the Company.
To liaise and feedback at all levels internally and externally to ensure that processes are adhered to and enhanced where necessary.
To continually strive to improve, enhance and challenge existing processes and procedures and add value to Argos Financial Services.
To provide regular guidance, support and advice to Contact Centre Team Managers.
To operate and comply within the rules of CIFAS.
To provide training, support and guidance to Fraud Support Advisors and Underwriters and all other areas of the business, as required.
To prepare witness statements (or similar) to support investigations by the Police, the National Crime Agency, other government departments and other law enforcement bodies which may or may not relate to fraud
To attend court to provide supporting evidence to witness statements
As a Fraud Investigator your skills and experience will ideally include:
Financial Services background
Excellent knowledge of the storecard operation
A thorough understanding of CIFAS and its regulatory requirements
Logical, proactive, confident approach to new challenges and procedures with the ability to articulate complex messages simply and assertively
Strong verbal, written and analytical skills and excellent attention to detail
Must appreciate the implications of Data Protection legislation and Money Laundering
You will be joining Financial Services where our aim is to make life better every day for Argos customers. We help customers afford and protect what matters most, offering products and services including Credit, Warranties & Insurance.
As well as the opportunity to join a great team you will also receive a competitive salary, 23 days holiday, and a range of other great benefits. We will support you in developing your skills to build the career you want.
There’s never been a more exciting time to join Argos. We are capitalising on our success and going through a great transformation. It’s a period of expansion and rejuvenation; we’re shaking things up and creating more opportunities than ever before. Financial Services is right at the heart of the action
As this role involves working in a FCA regulated business all offers will be subject to satisfactory background checks including criminal record, credit check and employment references