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Shift Manager

Distribution is the lifeblood of the company. Argos as a whole depends on ensuring that customers get the goods they want, when they want them. What the customers don’t see is the vast, sophisticated supply chain and logistics operation that makes it all possible.

Our distribution centres (DCs) cover an area the size of 100 football pitches. We have nine sites across the UK, with an average of 400 people at each - and at busy periods, such as Christmas or catalogue launches, we easily double the number of jobs. At Argos each DC is an amazing mixture of people and cutting-edge technology, all pulling together to deliver great service to our stores and our customers.

About Argos

Argos is a unique, multi-channel retailer, recognised for choice, value and convenience. We’re a unique employer too. Some 34,000 people have jobs at Argos. And anyone who shares our vision can make a career with Argos too.

Our leaders instinctively motivate and engage with their teams, keeping them in the know to support the delivery of a great customer experience within our stores. We support, develop and work with our leaders, which helps people understand and support our transformation into a “Digital Retail Leader”.

Key accountabilities and responsibilities will include:

You will display leadership and role model customer focused behaviours for a team of up to 12 direct reports and up to 300 colleagues at Peak. Ensuring all shift activities are co-ordinated with daily and weekly tasks achieved, making best use of resources available. Effectively motivating and leading Team Managers to continually improve performance levels and quality standards.

Display leadership and role model customer focused behaviours in managing a team of Team Managers, ensuring that KPI’s and high profile service level agreements are achieved in a fast moving Distribution Centre.

Naturally, flexibility is crucial to the role as you will be working shifts incorporating weekends, in a 24 hour operation. Here at Argos, we will expect for you to be:

Reporting to an Operations Manager you will be responsible for the direct day to day management of the warehouse team by maintaining a high standard of communication through team briefings, consultation, employee reviews and one-to-one conversations.
Financial responsibility including cost-management / KPI and budgetary control over costs and resources.
To implement agreed plans to ensure the site meets daily and weekly objectives, ensuring compliance to process and procedure both operational, and people-related matters taking corrective action where appropriate.
Leading and developing a team of managers by coaching and empowering them to ensure the correct culture is embedded in order to maintain high levels of customer focus and collaboration between departments.
Demonstrate effective delegation, objective setting and monitoring. Carry out the monitoring of management performance, instigating actions to rectify under achievement as appropriate and recognising and celebrating success.

To be successful in this role we ask that you:

At least two years’ experience of leading at least four first line managers.
Be able to clearly evidence being able to deliver results at both business and personal level.
Previous experience in a logistics / production environment would be advantageous.
Is able to demonstrate a coaching approach to management of the team.
Sound knowledge of cost-control / financial analysis and reporting.
Experience of managing and working within budgets and service level agreements would be desirable.

You may have experience of any of the following: Warehousing / Distribution / 3PL / Line Management / Senior Management / Logistics / Retail.

What you’ll get in return

As well as an excellent salary and usual company benefits, which include 22 days holiday you will be working for an extremely welcoming site which has just gone through a rebrand to align our distribution network with our digital stores.

You can find more information on our website www.argoscareers.com along with details on our excellent benefits and video profiles of what it’s like to work for Argos.

Agility Indicators

We rely on our leaders to have exceptional capability, who lead by example, who exceed in all of their objectives and who get the job done, with pace and who focus on the right things. Individuals should be confident they can demonstrate exceptional performance and be able to bring new ways of thinking to the role. Individuals should consistently and tenaciously deliver sustainable improvements and over-deliver on expectations.

There should be a relentless focus on the customer and a good commercial understanding should be evident in strategic thinking, business acumen, driving results, decision-making, operational focus and outward focus.

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