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Customer Services Team Leader

Team Leader – the role

Working within our Customer Management Centre in Stafford you will manage and lead a team of Customer Agents providing motivation, direction and performance assessment in order to deliver great customer service at all times and grow the business via a sales through service culture.

Whether it be reviewing and ensuring achievement of individual measures and KPI’s, or identifying and supporting the development of your people, you will work within the Active Manager framework to ensure a consistent approach to team and individual performance.

Our Customer Management Centre is open 24 hours a day and is based in Acton Gate, Stafford (ST18 9AR) just off junction 13 on the M6 motorway. This role is for a Fixed Term Contract for 12 months on a variety of flexible shift patterns, including weekend work.

Team Leader – the person

Working towards the vision and strategy of Sainsbury’s Argos Customer Management Centres we have a variety of functions that require you to take personal ownership for the customer journey, inspiring your team to deliver great service and driving positive performance by coaching your team in a way that ensures an easy, low effort experience for our customers across a variety of contact channels in both pre-sale and post-sale scenarios. You will build team plans, engaging your team in the delivery of these plans in order to achieve great results. Taking personal responsibility for your own development, you will seek new ways to build on your skills and experience, whilst demonstrating personal growth by building your development into a weekly framework. You will have a positive change mind-set, adapting to change with enthusiasm and positivity as well as helping those who are struggling with change to overcome barriers and realise their potential.

Team Leader – the benefits

Our company benefits include a holiday allowance of 24 days per year (pro rata), staff discount in Argos, Habitat and Sainsbury’s (available after 3 months service), subsidised canteen, free parking, optional company pension scheme, relaxed dress code and the chance to work in a fun and friendly environment. As long you are willing we will invest in your potential and develop your skills for a career that fits with your own aspirations.

Argos – the business

Argos is synonymous with the British high street with over 850 stores in the UK and Ireland. It is now also a leading multi-channel retailer with over 900 million website visits last year and over 6 million app downloads and generates in excess £2 billion in sales through its online channels alone. Recently Argos joined with the J Sainsbury’s group meaning that there are many exciting times ahead and the career develop opportunities that we can offer are unparalleled.

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