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Product Manager - Stores Channel / Colleague Apps

Product Manager – Stores Channel / Colleague Apps
Based in London with trips to Milton Keynes

Sainsbury’s Argos Product Development team is on a mission!

To create the industry’s best customer and colleague centric experiences by constantly exploring new and innovative combinations of ideas and technologies; by listening to each other, our customers and our partners; and by never compromising on the quality of the customer experience even if it means we fail before we succeed. We’re currently seeking brilliant and motivated Product Managers who, like us, strive to be not just the best in the business but to change the business.

The Product Management team at Argos owns the vision, with the goal of constantly delivering value for customers. We define and deliver new initiatives, address new customer experience issues and find creative ways to apply ourselves to these challenges daily.

You’ll have exposure to a range of stakeholders across the business, and the opportunity to shape aspects of Sainsbury’s Argos’ colleague facing apps and products to deliver engaging experiences, all whilst using a range technology.

About this specific role:

You will be working the Senior Product Manager supporting and delivering the vision for our Stores channel and colleague apps capability.

Whether this be working with Central Operations to communicate and land changes in stores, collating feedback or managing legacy systems your priority will be to make sure we can fulfil our customers collections and colleague in store tasks in a way that delights them and makes their life easier.

This role will focus on improving:

Colleague apps used in store to improve and make life easier to perform daily tasks, serve customers and gain insights/reporting.
Reviewing and scoping ‘call forward’ of the future and how our colleagues use this to inform customers in store of the order progress.
Simplifying and supporting our propositions: Working with the technology teams to improve system flexibility and adaptability, whilst gaining colleague feedback on propositions.
Bringing new colleague propositions to life, enabling continued growth of the business.

About you:

You’ve likely worked in a retail environment before and appreciate the importance of focusing on the customer
You will have experience explaining technical solutions and benefits to non-technical teams and executives
You understand how to engage teams using existing processes and get their buy in for your vision so they can adopt the changes you make
You’re capable of challenging, and being challenged, on a numerate basis to ensure decisions are well founded and tested. Using insight, data, research, and well-honed judgment to ensure you’re focused on making the biggest difference for customers
You have a willingness and humility to take a setback, dust yourself off and come back ready to learn in an ever changing atmosphere
An awareness of UX and its role in improving experience for users and optimising their day to day activities for maximum output

Education & Experience

Degree educated or equivalent professional experience.
Previous experience in product management.
Experience managing a product and developing it over time to deliver benefits to the business.
Working knowledge of stores processes/challenges.
Experience working back from a proposed solution or project to iterations that incrementally deliver value.
Experience of prioritising using data to inform your decisions.

Skills & Abilities

Ability to get to the root of the problem and prioritise solutions to solve it.
Ability to assess the impact of changes on customers and business processes.
Ability to collaborate and effectively communicate with both technical and non-technical stakeholders.
Strong project management skills and experience landing large, complex changes.
Passion for driving innovation, change and product management.
Great team player.
Experience in omni-channel e-commerce environments a plus.

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