What does it take to be excellent at customer service? Here at Argos we believe that people with passion, intuition, and a drive for results, alongside excellent communication skills can really shine – both for our customers and within their own career.
We are hiring Customer Agents for our Customer Management Centre in Stafford, and you could have the skills to join us. You might already have customer service experience and you’re looking to develop into new areas or to refine your skills and become the expert in your field. Or you might be looking for your first step onto the career ladder, and you’re bringing your passion for great customer service to the table.
Engage and build rapport with customers over a variety of channels, including telephone, email, live chat, and social media
Make sure customers receive the highest level of customer service at all times, whether they’re placing an order, chasing a delivery, or just asking a question
Take ownership to drive your own development with support from your line manager. This could mean taking on training for new skills or teams, or it could be looking for opportunities to add value to the customer journey within your current role
Bring a personalised approach to the customer journey, and be the voice and personality of our brand at all times, whether that’s Argos, Habitat, or Tu Clothing
Contribute to positive team spirit, listening to and supporting your colleagues by sharing knowledge and best practice
Have a positive change mind-set, seeing change as an efficient way to move things forward
This role is initially for a 6 month fixed term contract. You will be working 30 hours per week on a variety of flexible shift patterns (between 7am and 10pm) which will include some weekend working. Our Customer Management Centre is based in Acton Gate, Stafford (ST18 9AR) just off junction 13 on the M6 motorway.
Our company benefits include a holiday allowance of 24 days per year (pro rata), staff discount in Argos/Habitat/Sainsbury’s (available after 3 months’ service), subsidised canteen, free parking, optional company pension scheme, relaxed dress code and the chance to work in a fun and friendly environment. As long you are willing we will invest in your potential and develop your skills for a career that fits with your own aspirations.
Argos is synonymous with the British high street with over 850 stores in the UK and Ireland. It is now also a leading multi-channel retailer with over 900 million website visits last year and over 6 million app downloads and generates in excess £2 billion in sales through its online channels alone. Recently Argos joined with the J Sainsbury’s group meaning that there are many exciting times ahead and the career development opportunities that we can offer are unparalleled.