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End to End Strategic Development Manager

Background

We are looking for an exceptional Development Manager to join the End to End Strategic Initiatives team. The team’s purpose is to challenge the business to do things better – shining a light on the way that things are done today, and using data to refocusing priorities to ensure we have a continuously improve our customers’ experience and profitability across our different shopping channels.

The team generates and delivers customer and business opportunities and solves problems that support the strategic priorities of the business. The team works cross-functionally with key operational and development teams in the business on initiatives that don’t naturally sit within a single function, or that don’t have clear ownership or the necessary traction.

Key objectives for the team are:

Bring an independent, objective and data driven approach to drive value creation through improvements to customer journeys or colleague efficiency that deliver improved sales and profitability
Focus on long-term impact and value, but promote tactical change where appropriate
Create friction free customer journeys, fix pain points, eliminate drop out, increase conversion and make shopping simple and easy for our customers
Identify opportunities using data driven decisions to simplify process, reduce cost and improve profit within our operating model
Resolve inherent tensions between functions, align on root causes and solutions and drive accountability back into the functional teams

The Role

We are looking for a talented and experienced Development Manager. We're looking for someone from a diverse business background perhaps gained in strategy consulting and/or project & programme management to come and join our team and build on our existing skill sets and experience.

While the End to End Strategic Initiatives team is structured around the main customer shopping missions, (Store collection, Home Delivery, Stock and Returns) we apply ourselves to any part of the business to lead and/or support other teams in delivering solutions

Reporting into one of the Senior Development Managers, you will identify, organise and drive change that will deliver material end to end improvements and business value:

Work cross functionally to drive and deliver the required end to end improvements to our business. Depending on the project you could be working with any combination of teams across the business from IT to digital, stores to distribution, finance to marketing.
Ensure that changes focus on driving commercial returns and operational improvements that reduce cost and increase profit while improving or maintaining an excellent customer experience
Translate strategy and ideas into tangible plans, using structured communication and logical arguments to influence all stakeholders across the business.
Produce sound financial analysis and strong business cases to drive prioritisation and engagement
Take full responsibility and early control of any problems that impact the desired outcomes, influencing stakeholders and managing dependencies across multiple functions to get to the best overall result for Argos.
Represent the customer in the business, driving business requirements and championing a Customer First culture.
Support IT teams with understanding how existing systems or processes impact the customer and operations.
Work with and influence the senior leadership team in the business to identify and drive opportunities to improve our customers experience, sales and profitability as well as the operating model of the business
Work closely with the Senior Development Manager and deputise for them at key meetings e.g. Project Steering Groups etc.

About You

With a really strong focus on delivering a great customer experience by using data and operational analysis , you will be able to demonstrate the curiosity and passion needed to make an impact on the business. Experienced in the development and delivery of solutions across a variety of different challenges you will have great examples of where you have made a difference in previous roles.

Able to think differently:

A diverse business background perhaps gained in strategy consulting and/or project & programme management in a fast moving retail environment using complex data is highly desirable.
A rounded skill set enabling you to see a proposition, question or challenge from every angle (customer, competitor, market, commercial, operational) allowing you to identify tactical and strategic business improvements which will benefit the customer, sales and profit as well as our operating model and the future strategic direction of the business.
Financial and commercial acumen, able to understand cost and margin drivers within the business and impact of any proposed changes.
A flexible thinker allowing you to approach a problem from a quantitative or qualitative position with a full understanding of how to build compelling business cases underpinned by insightful arguments.
Strong analytical, critical questioning, problem solving and process improvement skills set couple with advanced excel skills is desirable.

Able to drive change in our business:

Comfortable using a variety of styles to either influence other teams to prioritise solutions to issues or to fully manage a key business project right from idea inception through to project delivery. Results delivery in this role may take many forms.
Able to translate strategy into action in order to deliver significant change and continuous improvement.
Able to work effectively across many different business teams and functions. Able to simplify a problem or ask and communicate with many different types of stakeholder or teams throughout the business.
Developing as a leader, with a sound understanding of others and the ability to bring out the best in people and teams. A large part of the role will involve delivering through others so being able to take people with you and build lasting relationships will be key.

A strong team player:

Assertive, challenging and confident with well-honed inter-personal skills.
Action-oriented, resilient and persistent, including when faced with difficulties or setbacks.
Holds others to account and uses feedback and frank conversations to improve performance.
An ability to communicate complex ideas in a simple way to wide audiences.
Ability to work on numerous simultaneous tasks, see the whole picture and develop well rounded plans.
Work with energy and pace. Collaborate to win and have fun.

What you’ll get in return:

If being part of a hugely influential team wasn’t enough, you’ll also receive a host of great benefits. As well as a competitive salary and bonus scheme you will receive a huge range of learning and development opportunities, 24 days’ holiday, a save-as-you-earn scheme, health care, pension and staff discounts at Argos, Sainsbury’s and Habitat.

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