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National Risk Solutions Manager

About Us:

At Sainsbury’s Argos, the great digital transformation is under way. It’s our aim to become the digital market leader in choice, value and convenience, so our Finance teams are more important to us now than ever before. They’re the people who provide support across the business and help make the crucial decisions that will allow us to develop into a leading digital retailer.

The Business Protection Team is part of Finance structure and provides proactive support to mitigate operational risk and reduce losses to help maximise profits. The Team focus on the provision of Insight, Assurance and Innovation whilst Protecting our brand, customers and colleagues from crime and the threat of crime.


The Transform Team are responsible for the identification, assessment and mitigation of current, strategic and emerging/new risks.

Bringing innovative thinking and flexible solutions with a focus on risk and loss to maximise Business profit. Providing an independent view of risks and identifying solutions to support commercial decision making and new Business Initiatives enhancing the customer shopping experience.

In a nutshell:

The role of National Risk Solutions Manager is critical to the identification of risks (tactical, strategic and emerging) across the business (‘Sainsbury’s Argos’ and Habitat) to reduce risk and loss, thereby helping to maximise profit.

The role is also critical to providing solutions for identified risks and ensuring that the Business Protection Team leads in protecting the business against future loss resulting from those risks.

The role directly manages a team of 6 (3x D1/C5 and 3x D2/C4).

The role is accountable for inspiring, leading and developing the Risk Solutions Team to deliver large projects across the business that focus on reducing, removing and/or mitigating risk and loss, adding value and enhancing the proposition for customers whilst improving efficiency.

Key accountabilities include:

defining the (Transform) Risk and Loss Solutions Strategy
promoting Risk Solution methodologies
engaging key stakeholders across the business up to exec level
budgeting and ultimate accountability for the successful delivery of all agreed projects

This role holder will be required to work strategically in partnership with Senior Stakeholders and Directors and have a comprehensive understanding of functional business plans. The role holder will:

directly influence the views applied to either known risk or unknown risk within those functional plans.
Lead the adoption of solutions provided by the Transform Team
engage with and work cross functionally within Group to ensure alignment of solutions provided where appropriate and commercially sound.

The role demands an ability to work with real autonomy providing advice and guidance, expertise and solutions in the moment and without referral within the remit of the role.

What I need to do:

Pro-actively develop and maintain a broad understanding of current tactical and strategic risks within the business as well as new and emerging risks (associated with the Company Business Plan and/or risks impacting the Retail marketplace.)
Define the (Business Protection) Risk and Loss Solutions Strategy, building in continuous improvement.
Agree in partnership with senior stake-holders the sign-off process, internal budgeting and support of agreed projects.
Allocate projects within the Transform team per resourcing requirement, scale of project and team capability.
Be accountable for budgetary responsibilities within the team, ensuring projects are budgeted appropriately.
Define the priorities of the Transform Team in line with overall Business Protection Team Plan.
Developing the programme reporting structure and the provision of insight and commentary to senior stakeholders and Directors on overall progress of all agreed projects.
Ensuring the business is kept aware of new and emerging risks within the remit of the Business Protection Team and bringing recommendations/solution proposals to the table.
Coaching and developing and the team to deliver the Transform programme including tools, techniques and behaviours, both hard and soft. Seeking out appropriate training for the team where required.
Responsible for promoting Transform methodologies, engaging key stakeholders across the business up to exec level on strategic, tactical and operational risk issues.
Be the key point of contact for business functions regarding risk and loss solutions, whether these be current, anticipated or emerging, providing advice and expertise.
Be responsible for the provision of solutions to risks identified at a business level.
Create an environment within the team that encourages a continuous improvement.

How I will succeed:

Maintain a self-driven and outward focus to keep knowledge up to date, networking externally to understand industry thinking and technological advancements within the field.
Act strategically and align to future risks and solutions, design out risks at inception stage of business initiatives.
Make decisions across multiple projects running concurrently identifying opportunities that deliver a commercial benefit.
Maintain a strong customer focus, working in partnership with other areas of the business to meet customer needs.
Inspire and lead the Transform team and be a credible role model with a pro-active and engaging leadership style and high visibility.
Identify key decision makers throughout the business and engage with and build relationships with those decision makers.
Use a broad range of influencing styles and techniques to engage both the Transform Team and business stakeholders in risk identification and solution adoption.
Apply a change mindset that actively looks to improve the ways things are done within the team and the business, being resilient when met with challenge.
Motivate and develop the Transform Team to be decisive and own solutions, whilst taking their stakeholders with them.
Operate with autonomy in a range of situations, covering complex and/or ambiguous issues requiring solutions at pace.
Be agile and adaptive in approach.
Understand technical and commercial dependencies and support the Transform Team to navigate the complexity these cause.

What I need to know:

Excellent interpersonal and communication skills.
The ability to cope under pressure and be high agility is essential in this role.
A proven ability of business partnering up to exec level.
Business and commercial knowledge and experience to advise, support and challenge commercial areas of the business regarding risk management.
Experience of recommending solutions that mitigate potential or known risk whilst maximise profit potential.
A proven track record of delivery across a Loss / Risk environment with a dependable output focus.
An ability to influence and take others with you, driving the right balance of support and challenge.
The necessary skills and experience to support the management of complex data, provide insight to senior stakeholders to realise opportunities to reduce, remove and mitigate risk and loss.

What I need to show:

We are trusting each other, working and winning as one team: We work with each other, helping us to do a better job in order to win
We are making it simpler: We bring colleagues and technology together, finding opportunities to do things in a more straightforward way
We are doing the right thing for our customers to grow sales: We value every customer, bringing our colleagues and technology together, to deliver a personalised experience for them every time.
We are making it happen at pace: We are brave, willing to try new things and do whatever we need to make the difference as quickly as possible.
We are treating every pound as our own: We save money where we can, and challenge what we spend wisely.
We are cheering on progress: We encourage and recognise each other, celebrating the progress we make as well as when we cross the finishing line.

Resources available to me:

Collaborative working to utilise resource and experience within the wider Business Protection Team.
Capex and revenue budgets.
IT Systems.
Team budget.

What decisions I can make:

Direct Transform Team within resources within best practice and business needs.
Agree & assign relevant project support budget.
Project proposals.
Roll Out and Implementation as approved.
Budget spend up to c.£300k
Initiate Projects in line with budgetary and business needs.
Set Business and Team solution measures
Recruitment of Team
Setting of Transform Team objectives in line with overall business and Business Protection Team objectives.
Approval of changes to policy, procedures and process mapping based on solutions / changes to process.
Recruitment of new team members.

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