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Contract Manager

Contracts Manager

Milton Keynes

We are the Builders of ArgosTech and we are building the future of retail

We build technologies that customers and colleagues love and other builders respect. But we’re building more than technologies, we’re also building ourselves.

The future of retail technology won’t come from a single effort or invention, but rather from ArgosTech teams empowered to build that future. That’s why we invest in people and teams, not projects.

Our Engineering teams build new tech in greenfield status across several digital channels such as our Website (1B yearly visits), In Store Digital Tablets (12M+ monthly users), Mobile Apps (6M+ downloads) and 900 Retail Stores. We have been ranked the 2nd largest digital retailer in the UK and have just been awarded with 'Tech Retailer Of The Year 2017.'

In the end, we expect to build the best place in the world to build the best tech in retail.

We’re looking for a Contracts Manager with a strong background in large outsourced contracts covering both Applications and Infrastructure. You should be able to work either in isolation and be able to contribute to the wider Commercial Teams objectives.

What you’ll be doing

* Negotiate and agree contracts with suppliers and manage them through their lifecycle as well as optimising value for money and ensuring that they remain aligned to business needs
* Manage ongoing relationships with existing suppliers including issue and/or dispute resolution and contract termination
* Develop a comprehensive understanding of all financial and commercial aspects of managed service contracts including maintaining and tracking all volumetric data and associated impacts on operating plan
* Maintain a single and accurate view of agreed and speculative supply and demand at all times and lead all work on the active management of contractual volumetrics
* Report key financial performance metrics, highlighting or escalating areas of significant budget variance and managing these through to satisfactory resolution
* Identify cost savings in contracts and monitoring usage/demand
* Provide vendor specific commercial expertise and advice to support procurement led contract negotiations, renegotiations or benchmarking reviews
* Ensure that service credits are tracked, claimed and reported accurately
* Ensure consistency and quality of contractual change control process across portfolio
* Establish and manage a benchmarking roadmap to ensure value for money throughout the life of the contracts


* Support the IT Commercial Manager in investigating, proposing and executing initiatives that deliver improved Managed Services provision and reduce costs
* Manage suppliers, internal resources and budget required to provide a quality externally managed IT service
* Liaise with and influence all levels of internal and external stakeholders in order to get the required support and resources
* Ensure that the supplier meets its contracted obligations
* Regularly review contracted service scope against business needs
* Manage commercial disputes
* Review and report on the quality of the Managed Service provision
* Review contracts that are up for renewal to ensure that original contracted outcomes were achieved
* Review supplier performance and raise service improvements when needed
* Work with Finance Team to undertake supplier budget management (including spend forecasting and budget tracking)
* Work with the Head of Technology to establish sourcing strategies by reviewing analyses & market trends, carrying out cost analysis and recommending a strategic approach
* Propose, secure management approval and implement strategic sourcing strategies


* In-depth knowledge of contract structures and terms
* CIPS qualification is advantageous
* Strong analytical and influencing skills
* Experience in managing large scale contracts and suppliers
* Good attention to detail
* Ability to negotiate and manage relationships
* Knowledge of using Microsoft Word, Excel and PowerPoint


* Healthcare cover
* Company pension – We double your 4% or 5% contribution
* Discount at Argos, Sainsbury’s and Habitat
* Holidays – 24 to 27 with the option to buy up to 10 days per year
* Bonus
* Sharesave scheme – Risk-free way to buy shares at a discounted rate
* Childcare vouchers
* Cycle to work scheme
* Season Ticket Loan
* 2 days paid leave to volunteer to an organisation close to your heart
* One professional subscription per year

Apply now