As a Fraud Team Manager your main task will be to lead and coach a team of Fraud Specialists, providing training and support on an ongoing basis. You will motivate and develop the team to ensure the level of knowledge is enhanced along with effective processes and procedures.
You will be detecting, preventing, and investigating fraud and suspected fraud within Financial Services as well as across the Group. You will create awareness providing feedback to minimise financial and reputational loss whilst continuing to adhere to key regulatory guidelines.
As a Team Manager you will be expected to attend court, external conferences, workshops, meetings and courses as required and display flexibility if they fall outside of core working hours. You will possess the ability to make logical decisions based on facts and experience, acting in the best interests of the Company and its customers.
Ideally you will already be working within Financial Services and will have an understanding of contact centres and knowledge of processes for store cards.
You will have a detailed understanding of TS2, Decision Strategy, Compass, Quick Remit, GEMs Archive, Viewer, Sterling, Gatekeeper, Credit Bureau Information, Word, Excel and the Store Card operation. You must be able to operate and comply with the Rules of CIFAS, SIRA, Money Laundering regulations, Terrorist Financing and acting promptly to escalate cases to NCA.
As a Team Manager you must be able to prioritise their workload and work to a high standard of accuracy. You must be logical, proactive, confident and able to articulate complex messages simply and assertively, whilst having strong verbal, written and analytical skills and attention to detail.
You will be joining Financial Services and our aim is to make life better every day for Argos customers. We help customers afford and protect what matters most, offering products and services including Credit, Warranties & Insurance.
As well as the opportunity to join a great team you will also receive a competitive salary and a range of other great benefits. We will support you in developing your skills to build the career you want.
You will work 35 hours per week between the hours of 8am-6pm Monday-Friday.
As we are regulated by the FCA we will complete background checks on successful candidates. These checks include Criminal record check, Credit Check and employment references.