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Stock and Channel Interface Executive - Gifting

We are currently looking for a Stock and Channel Interface Executive to join our Argos For Business Gifting team. Your job will be to support the Gifting Operations Manager in the execution of the operational strategy and through great networking you will be the credible and influential face of Gifting on a day to day basis throughout the Argos channels, so you will play a key role within the wider team.

We will need you to deliver the production and distribution of cards in a controlled and measurable, on brand, legally compliant, and always available way on behalf of the operations manager.

Continuous analysis of B2B client, Argos consumer and Argos inter departmental feedback and trends will be undertaken. Action plans will be developed and executed to ensure Gifting is viewed positively, frictionless, and with positive value add metrics to the business.

What I need to do

B2B Gift Card

Support and maintain the documentation of all current operational processes relating to Gifting within Argos B2B
Continually review processes to understand opportunities for cost savings and customer journey improvements
Manage and control the stock of Gift Cards for B2B requirements, to improve costs and provide accurate budgeting

Gift Card Malls

Analyse Gift Card mall sales to understand how to drive improvements and incremental sales
Continual review and ensure Gift Card placement within malls is sufficient for our brand
Define the opportunities for additional placement and promotions, reviewing against commercials to understand return on investment. Presenting to the business for review

Consumer Gift Cards

Support and maintain the documentation of all current operational processes relating to Gifting within consumer businesses
Analyse consumer Gift Card sales across all avenues, identifying opportunities and initiatives for growth
Understand and implement a way to engage stores in the pro-active sales of gift cards

Multi Retailer Vouchers

Manage and maintain the store acceptance procedures for Multi Retailer Gift Vouchers
Work with Shrinkage and Compliance to look to reduce the % of fraud acceptance within Multi Retailer Vouchers to reduce business losses
Work with finance and facilities to ensure the return of vouchers from stores to provider is being completed to progress payment, looking at process improvements and costs savings where relevant

Marketing / Promotional Gift Cards

Support and maintain the documentation of all current operational processes relating to gift cards being used within Marketing / Promotional campaigns across the business
Support the development and changes to improve customer experiences and journey’s
Understand the requirements of the different campaigns to bring forward development suggestions to meet internal client requirements

How I will succeed

Engage with retail stores teams and support teams to understand how to drive sales engagement of Gift Cards in-store
Engage with the FS field sales teams to understand their approach, and adopt their best practices
Analyse sales popularity of card types, designs and denominations – feedback to the product proposition development – deliver a cycle of continuous sales improvement
Deliver a much improved card movement process
Monitor card stocks and ensure usage is maximised, wastage is removed
Gifting understood throughout Argos channels, with Gift card consistently playing a part in Argos Trading, Marketing and Customer Service strategies
Deliver the consistency of BAU, process, and change approach in the Gifting arena

What I need to show

Demonstrate credibility with a range of stakeholders both internally and externally, displaying a broad range of influencing styles
Drive and determination to implement Gift card inclusion throughout Argos channels – overcoming resistance due to an already full agenda, space, time pressure
Strength of character to deliver with passion
Look outside of SA to improve the way that we do things and how we need to beat the competition – support the collation of market and competitor research
A drive and determination to succeed, to deliver difficult and complex outcomes, and to challenge the status quo to overcome ‘can’t do’ attitudes and beliefs
Uses relevant language to ensure messages are received by everyone in the right way
A keen focus on customer outcomes – be the challenger, play the part of ‘customer’
Addresses difficult issues in an open and constructive way

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