We are Argos, the UK’s leading multi-channel retailer. So, whether you’re shopping online, from our smart phone app or popping into one of over 840 stores across the UK you’ll probably know that the service, value and variety we offer our customers is awesome - and the same goes for a career at Argos too!
Here at Argos we’re passionate about customer experience. Our End to End Customer Experience team is independent, cross-functional, and focuses on any and all business touch points that impact the customer - from Marketing to Supply Chain, Digital to Stores. We are the representatives of the customer within the business and our key focus is to challenge the status quo, shining a light on the customer experience and our internal operations. With team members from diverse backgrounds including Operations Development, IT, Project & Change Management, Finance and Commercial, we’ve got a varied skill set that we apply to a relentless focus on improving our customers’ experiences and improving internal processes where it matters.
Right now, our outstanding Customer Experience Team is on the hunt for two insight data analysts to develop customer insight from data across multiple sources and translate that into actionable insight.
As you would expect from a business that moves at the pace Argos does, no two days tend to be the same, however, some of your day to day tasks will include...
Identify and build data sources to drive decision making on the various customer journeys
Build a network of contacts throughout the business to access and leverage multiple data sources, bringing these together to help resolve key strategic customer questions
Develop customer insight for each of the customer journeys from multiple data sources and provide analytical support to monitor and improve the different customer journeys
Provide focussed and detailed analysis for strategic business initiatives based on customer insights
Identify patterns in customer behaviour that will lead to specific strategic direction and plans
Identifying opportunities to improve the customer experience and help develop a customer plan in different parts of the business
Provide quantitative evidence of impact on customers to support or challenge tactical and strategic business decisions
Be a key consult to other parts of the business as customer advocates
Represent the customer, putting data at the heart of business decisions
Where needed, provide rigorous analysis to challenge business cases to ensure projects put the customer at the centre of business decisions
Be a confident communicator who engages different stakeholders and functions at different levels, from junior to Exec level to become more data driven in measuring customer impact and driving CSAT and NPS
To be able to succeed in this role we are looking for candidates that are passionate about putting the customer first, with a focus on customer needs and insight, customer trends, competitor strategies and technological developments. You'll need strong analytical skills (SQL) and an ability to manipulate and interpret data and form and communicate insights in simple way to a wide range of audiences.
So if you think your background in insight and analytics will be suited to our customer centric approach, hit apply because we want to hear from you! If the prospect of working for the UK’s best retailer (yes, we’re biased but we don’t care) isn’t enough, we’ll even pay you for the pleasure! As well as a competitive salary, our company benefits include, 24 days holiday, save as you earn, discretionary annual bonus, private medical insurance and company pension scheme, you will work in an exciting environment with the potential to develop your skills for a career that fits with your own aspirations.