We are Argos, the UK’s leading multi-channel retailer. So, whether you’re shopping online, from our smart phone app or popping into one of over 840 stores across the UK you’ll probably know that the service, value and variety we offer our customers is awesome - and the same goes for a career at Argos too!
Here at Argos we’re passionate about customer experience. Our End to End Customer Experience team is independent, cross-functional, and focuses on any and all business touch points that impact the customer - from Marketing to Supply Chain, Digital to Stores. We are the representatives of the customer within the business and our key focus is to challenge the status quo, shining a light on the customer experience and our internal operations. With team members from diverse backgrounds including Operations Development, IT, Project & Change Management, Finance and Commercial, we’ve got a varied skill set that we apply to a relentless focus on improving our customers’ experiences and improving internal processes where it matters.
Right now, our outstanding End to End Customer Experience team is on the hunt for what we call a Senior Development Manager to join the team. Now we appreciate that to the outside world the title 'Development Manager' could mean literally anything, and in some ways it does, which is why our existing team is so diverse! We're effectively looking for someone from a strategic/consulting background to come and join our team and build on what we are doing on this space.
The key focus of this role will be to
Improve the customers end to end journey experience as measured by the Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores
Create friction free customer journeys, eliminating drop out, increasing conversion and making shopping simple and easy for our customers
Resolving key strategic customer questions and acting on them
Delivering business change for the customer’s benefit
Identify process efficiencies and opportunities to reduce cost and improve profit within our operating model
So if you have a background that you think translates to the above (perhaps in a project management or strategic business role) then hit apply because we want to hear from you!
If the prospect of working for the UK’s best retailer (yes, we’re biased but we don’t care) isn’t enough, we’ll even pay you for the pleasure! As well as a competitive salary, our company benefits include, 27 days holiday, car allowance, save as you earn, discretionary annual bonus up to 50%, private medical insurance and company pension scheme, you will work in an exciting environment with the potential to develop your skills for a career that fits with your own aspirations.