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Data Analyst (Service Delivery) - Financial Services

Data Analyst – Financial Services
Milton Keynes

Refresh your career. Revolutionise Retail Financial Services. We’re going digital in a big way and giving our customers more of what they want, when they want it. It’s nothing less than a retail revolution – and we need all kinds of talent to lead and deliver it.

Financial Services is at the heart of this transformation with around 2 million customers and growing. You would be joining the Technology team at a crucial time in our journey. So whether you want to develop your career in IT Service, IT Architecture, IT Development, Risk, Security, or the PMO, there has never been a more exciting time to join us.

The role of the Data Analyst is to provide analytical data around the performance of key Group Partners. They will review performance against agreed Service SLA’s and KPI’s, highlighting any breaches to the Service Management team

What you’ll be doing

* Collate, file and review reporting being produced by our key Partners
* Analyse and identify trends in order to support the Service Management team
* Produce performance analysis for key vendors and partners highlighting breach of SLA’s and KPI’s
* Collate Service Delivery reporting packs
* Support the build and maintenance of the overarching Group Service catalogue
* Produce and manage a basic tracker sheet outlining services to be captured and those completed so far
* Support Senior Manager in the management of Infrastructure operational budgets. Tasks to include raising regular PO’s, producing ad hoc financial reports for Senior Management
* Support in the development and production of the monthly Governance packs feeding into the monthly Service Review Board
* Maintain systems and spread sheets to ensure the accuracy and integrity of reporting data


* Regular interaction with key Partners and colleagues
* Support senior members of the team
* Proactively seek opportunities for performance improvement


* Able to conduct detailed analytical analysis of data and be able to highlight trends
* Knowledge of ITIL practices
* Experience within Retail and Financial Services
* Knowledge of Jira/Confluence
* Strong Excel skills


* Company pension – We double your 4% contribution
* Discount at Argos, Sainsbury’s and Habitat
* Holidays – 24 to 27 with the option to buy up to 10 days per year
* Bonus
* Sharesave scheme – Risk-free way to buy shares at a discounted rate
* Childcare vouchers
* Cycle to work scheme
* Season Ticket Loan
* 2 days paid leave to volunteer to an organisation close to your heart
* One professional subscription per year

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