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Change Analyst (Service Delivery) - Financial Services

Change Analyst – Financial Services
Milton Keynes

Refresh your career. Revolutionise Retail Financial Services. We’re going digital in a big way and giving our customers more of what they want, when they want it. It’s nothing less than a retail revolution – and we need all kinds of talent to lead and deliver it.

Financial Services is at the heart of this transformation with around 2 million customers and growing. You would be joining the Technology team at a crucial time in our journey. So whether you want to develop your career in IT Service, IT Architecture, IT Development, Risk, Security, or the PMO, there has never been a more exciting time to join us.

The Change Analyst is responsible for managing all changes coming in from development teams and key partners.

The role

* Develop and Maintain Change Management processes to meet business requirements for Agile change management
* Educate users of the change request process in the correct application and usage of policies, processes, work instructions and forms
* Validate Change Questions forms
* Responsible for the data integrity of the Change Process
* Ensure all relevant business areas impacted are aware of the changes if they are not required to assess
* Apply impact assessment criteria in order to categorise changes into high/medium/low impact and obtain the necessary approvals for each change category
* Develop relevant reporting criteria and ensure it is sent out as agreed with management
* Ensure any failed changes are followed with a review and actions to mitigate further failures are documented
* Maintain systems and spread sheets to ensure the accuracy and integrity of reporting data


* Ensure accuracy of change information, appropriate assignment of approvers and relevant reporting
* Identify areas of concern and where action is needed
* Operate in accordance with company policies and procedures
* Proactively support company compliance through adherence to company polices, processes and practices


* Ideally experience working within a banking/Financial Services organisation
* Knowledge of ITIL practices
* Knowledge of Jira / Confluence
* Strong analytical experience


* Company pension – We double your 4% contribution
* Discount at Argos, Sainsbury’s and Habitat
* Holidays – 24 to 27 with the option to buy up to 10 days per year
* Bonus
* Sharesave scheme – Risk-free way to buy shares at a discounted rate
* Childcare vouchers
* Cycle to work scheme
* Season Ticket Loan
* 2 days paid leave to volunteer to an organisation close to your heart
* One professional subscription per year

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