Argos for Business is the specialist business division of Argos.
We work with hundreds of organisations, both private and public sector and specialise in two key areas: motivation and procurement services. By motivation, that’s everything to do with rewarding and incentivising the people who matter - staff, customers and suppliers. On the procurement side, we make sure it’s easy for businesses to get hold of the things they need.
There’s never been a more exciting time to join Argos. We are capitalising on our success and going through a great transformation. It’s a period of expansion and rejuvenation; we’re shaking things up and creating more opportunities than ever before. Argos for Business is right at the heart of the action, delivering incremental sales from B2B markets.
We currently have an opportunity for Systems and E-Commerce Co-Ordinator to join the team.
As a Systems and E-Commerce Co-ordinator you will collaborate with various business stakeholders and technical teams to ensure that all incidents and work requests are managed effectively and efficiently for customers. You will be an integral part of the efficient running of the service to our internal and external stakeholders, working with teams across the wider business to resolve issues. You will be responsible for owning and delivering service improvements that drive profit and improve the service for the business and its customers.
Your key responsibilities will be:
To ensure that a high quality of service is delivered to customers and clients by providing support for the daily service delivery of the Argos for Business core products and services
To ensure that all internal and external stakeholders are communicated effectively with on the progress of incidents within the agreed escalation procedure with clear, concise and professional updates in the form of face to face, meetings and email
To ensure that internal and client facing Service Level Agreements are met at all times whilst being able to judge when appropriate and necessary to follow the documented escalation process
To ensure that all processes and procedures pertaining to product and core services are documented, maintained and updated. There will also be the requirement for the jobholder to be able to identify areas for improvement
To drive service improvements in the business, highlighting gaps and issues through incident analysis, pulling together service improvement proposals for business review and sign off
Experience of working in customer focussed roles
Credibility to engage with internal and external stakeholders
Demonstrable customer focus, passion for delivering highest level of customer experience
Self-motivated with an ability to take ownership of a problem and see through to resolution
Quick learner with the ability to interpret information effectively
What you’ll get in return:
At Argos, as well as the usual company benefits, which include, 24 days holiday, save as you earn scheme, discretionary annual bonus, company pension scheme, you will work in an exciting environment, with the potential to develop your skills for a career that fits with your own aspirations.