Right now, our outstanding digital team is on the hunt for a Digital Operations Coordinator to join the Digital Operations team. You would play an important support role within the team by resolving customer issues working with various teams and helping plan events such as Black Friday.
As you would expect from a business that moves at the pace Argos does, no two days tend to be the same, however, some of your day to day tasks will include...
Monitoring digital channel KPIs and online customer feedback to identify and report on problems/defects and solutions for issues that impact customers
Maintain incident management, escalation and prioritisation process with internal and external teams
A key point of contact for customer struggle across the channels, offering technical expertise, escalation, prioritisation, impact analysis and business coordination
Providing initial triage of all issues reported to the team’s mailbox
Working with and coordinating various teams to resolve reported issues
Providing weekly and period level review and prioritisation of all Digital incidents and defects
Supporting the QA analysts within the team to ensure testing priorities are understood and achieved
You would need:
Experience working within a fast-moving environment
Strong analytical skill set
Assertive and confident with strong interpersonal and communication skills
Strong planning and organisational skills are essential
Ability to manage own time in a demanding, time-critical environment is essential
Calm under pressure
Now we appreciate that everyone is looking for “passionate” employees, but for us, we really mean it! So if you genuinely get excited by digital operations and have experience you feel fits in with the above, then hit the apply button, 'cus we want to hear from you!
If the prospect of working for the UK’s best retailer (yes, we’re biased but we don’t care) isn’t enough, we’ll even pay you for the pleasure! As well as a competitive salary, our company benefits include, 24 days holiday, save as you earn, discretionary annual bonus and company pension scheme, you will work in an exciting environment with the potential to develop your skills for a career that fits with your own aspirations.