We are Argos, the UK’s leading multi-channel retailer. So, whether you’re shopping online, from our smart phone app or popping into one of over 840 stores across the UK you’ll probably know that the service, value and variety we offer our customers is awesome - and the same goes for a career at Argos too!
Retail is evolving fast and is continually changing the way we live our lives. It’s certainly an exciting place to be here at Argos, we’re transforming our business to deliver an industry leading cross-channel customer experience. This role has a vital part to play in ensuring we adopt an insight-led approach to our understanding and reporting on our day to day activity.
Argos is piloting a new way of trading, with data at its heart. This is an unbelievable opportunity to be part of a radical new way of working and will ill be fundamental to the success of this new way of working.
It’s about more than reporting and endless spreadsheets, far from it! We’re a creative bunch – mixing top class data analytics, data visualisation and communication with infectious personalities that enable us to create compelling action led stories based on data and insight. We’re looking for somebody that can get to grips with something unfamiliar, logically understand it and creatively transform it in to something that anybody can understand.
Our ideal candidate would be an ‘ideas person’, rather than just a ‘numbers person’. As a pioneer in an emerging field, you will be committed to finding new and better ways of working, rather than simply getting the job done. You will have a genuine demonstrable passion for technology and data analysis.
Like many large multi-channel retailers, we’ve historically had different teams with different purposes, buying, digital trading, supply, the list goes on. In order to overcome some of the increasing challenge to operating at pace in an ever changing landscape we’ve started to form “Dynamic Trading Cells” the principle being taking somebody from each of those teams to work together in unison for a specific category.
While there will be an embedded analyst to become an expert in that category and support the team we want to make sure data is made available to everyone in the best way possible. This role will be crucial in centralising reporting and insight to make it available to all trading cells and other business areas. An ability to blend data from multiple sources and present it in a way that both engages stakeholders and has clearly defined actions available will the core requirement of this role.
-Proactively building a reporting and insight strategy based on how to best serve the needs of stakeholders and to drive better data driven decision making. Looking for new ways to develop existing reporting and processes through automation and optimisation along with research in to emerging technologies and ‘best practice’.
-You will be translating business questions or requirements in to engaging and digestible insight using whatever style is best suited to your audience. You’ll need to be able to think about data from multiple perspectives; customer, channel, operational and commercial.
-Thinking about the bigger picture, planning ahead for what questions will be asked off the back of any insight provided and what other business questions might make sense to answer at the same time.
-Maintaining and potentially building tools to enable stakeholders to self-serve with more complex insight. Looking at how we can consolidate reporting and get the most out of the tools we have including production of interactive dashboards and insight to enable stakeholders to get to answers rather than data quickly.
-Being an expert at data storytelling, people are hungry for data but aren’t analysts and this role will help to ensure people can consume the wealth of valuable data we have available.
-Owning the production of wider insight packs for seasonal periods such as peak and Black Friday or key campaigns and promotional periods.
-Delivering training and workshops to help stakeholders learn to self-serve or better use and understand data.
-Blending and analysing complex data sources to generate insights across VOC, Clickstream, CRM, transactional and supply which can help the business drive action.
-Ensure data is accessible to the rest of the team, we have disparate data spread throughout the business and not everybody has the required skills to access it. Part of this role will seek to make data accessible to both end users and analysts.
-Working alongside the embedded trading cell analysts to create a data-driven culture, educate their stakeholders and ensure data is both accessible and engaging. You will drive and champion the use of data within the wider business.
-Working with specialised analytics teams to ensure we’re setup for success and are able to answer the most important business questions. For example, working with the digital analytics implementation team to ensure tagging requirements for our digital channels are captured.
Qualifications, Skills & Experience
The ideal candidate would be an experienced analyst who’s worked with commercial or trading teams. Some of the key traits we would be looking for would be:
-The ability to interrogate SQL databases, additional experience using SQL in other applications such as Excel or within data visualisation packages would be excellent.
-Self-starter with strong self-management skills, able to prioritise and work autonomously or as a valuable member of a team.
-An agile and innovative thinker, you should be both astute and creative with a logical and methodical approach to problem solving, you’ll be passionate about not just data but finding the what, why and how.
-Excellent communicator, credible and articulate, with excellent communication, presentation and interpersonal skills. You will be comfortable translating complex data into insight and stories and presenting your findings.
-Strong stakeholder management capability, including ability to explain technical concepts to non-technical audiences.
-Expertise in advanced Microsoft Office; using Excel to visualise data with advanced graphing and conditional formatting, Access to interrogate data and VBA to automate and improve functionality. It would also be valuable to have used some of the more recent features of Excel such as PowerView.
-Excellent data visualisation skills and techniques, experience with tools such as Tableau, PowerBI or Qlikview would be ideal but not required.
-While not essential, experience with digital analysis tools such as Adobe Reporting & Analytics (SiteCatalyst), Google Analytics, IBM Coremetrics or Webtrends would be highly beneficial.
If the prospect of working for the UK’s best retailer (yes, we’re biased but we don’t care) isn’t enough, we’ll even pay you for the pleasure! As well as a competitive salary, our company benefits include, 24 days holiday, save as you earn, discretionary annual bonus, private medical insurance and company pension scheme, you will work in an exciting environment with the potential to develop your skills for a career that fits with your own aspirations.