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Operations Support Manager

Distribution is the lifeblood of the company. Argos as a whole depends on ensuring that customers get the goods they want, when they want them. What the customers don’t see is the vast, sophisticated supply chain and logistics operation that makes it all possible.

We are currently looking to recruit a Home Delivery Operations Support Manager. This is an amazing opportunity to support the Operational leadership team and development of delivery. This opportunity could be based at our Head Office in Milton Keynes or at our Acton Gate Distribution Centre in Staffordshire, with frequent business travel expected.

In a nutshell, the role is about:

To collaborate with the Operations Manager in each fulfilment channel in order to identify and prioritise project activities, ensuring all stakeholders are effectively engaged and managed. The role would be to effectively plan and manage the development and delivery of operational projects, focusing on both "what" we deliver and "how" we operate. You would be responsible for supporting the Operational leadership team, creating a culture of happy, passionate teams empowered to deliver an unbeatable Home Delivery service. This role would also support the development of and delivery of the strategic aims, focussing on customer, people, operations and cost with a horizon of 6-12 months.

What I need to do:

Customer

Ensure all operational processes, systems and ways of working deliver the customer proposition.
Support with the operations leadership team to deliver perfect orders with the customer at heart of every decision

People

Support with the standardisation of communication and feedback routines, co-ordinating the Argos communications so that everyone understands how their role impacts the customer
Working in partnership with the DHL leadership team, ensure that all Argos led processes prioritise safety first in the pursuit of zero harm
Co-ordinate the Argos operational team engagement plan, helping to create an environment where our people feel valued, involved and happy
Actively participate in the talent development process, helping our team learn and grow, future proofing capability of the business through effective talent planning
Support the Home Delivery strategy: working with energy and passion, inspiring others to succeed.

Operations

Through effective process review, partner the DHL team in order to create a robust and stable operation
Create and deliver operational plans that embed CI activities into standardised ways of working
Support in the development of a continuous improvement culture where everyone can be involved in dialogue and activities that improve our operation, ensuring plans are SMART and co-ordinated

Finance

In partnership with the DHL leadership team, target and prioritise CI activities to ensure effective end to end cost control to deliver the best overall outcome for our customers
Support the team to identify and eliminate waste, non value adding tasks whilst caring for our products and assets

So that’s what I will be responsible for now onto what I need to have to be successful in this role:

Customer focused with a proven track record of meeting and exceeding customer service expectations
Demonstrates a breadth and depth of understanding of Home Delivery logistics operations
Have a clear and logical thought process, understands CI methodology
Ability to influence and negotiate at a senior level, including 3PL and leadership team stakeholders
Understands and successfully manages diverse business relationships, comfortable working in a matrix organisation
The ability to drive continuous improvement culture through RACI methodology and project management techniques
Can demonstrate sound business acumen

What you’ll get in return:

As well as the usual company benefits, which include, 24 days holiday, save as you earn scheme, discretionary annual bonus and company pension scheme, you will work in an exciting environment with the potential to develop your skills for a career that fits with your own aspirations

Apply now