We are currently recruiting for Customer Payments Solution Administrators within Financial Services to work within our busy Bolton office. The role requires you to use a variety of contact methods to liaise with customers and 3rd party representatives in relation to Debt Management, Debt Arrangement Scheme’s, Insolvency and Gone Away customers in order to effectively manage store card accounts.
You will be joining Financial Services and our aim is to make life better every day for Argos customers and we help customers afford and protect what matters most, offering products and services including Credit, Warranties & Insurance.
You’ll deal with all customers in a professional and courteous manner, whilst dealing with a varying range of inbound and outbound calls on customer score cards accounts, in relation to debt management plans, insolvency and traces. You’ll achieve individual key performance indicators (KPI’s) and objectives whilst contributing to the overall department KPI’s.
You’ll have Financial Services experience working in a Collections environment, with the ability to stay calm under pressure and deal with customers, also a good understanding of regulations, rules and guidelines. You’ll have a good understanding of post-60 day delinquent accounts, in addition to fully understanding the DCA/TCA and DSV process.
You will have a flexible approach to work and be able to work on your own initiative while still being an excellent team player. You’ll have the ability to communicate effectively both written and verbally, and good knowledge of Microsoft Office/Outlook with good skills in Word and Excel.
You will work 35 hours a week over 5 days between Monday and Saturday at our Contact Centre in Bolton. You will also receive a competitive salary, 23 days holiday, and a range of other great benefits. We will support you in developing your skills to build the career you want.
There’s never been a more exciting time to join Argos. We are capitalising on our success and going through a great transformation. It’s a period of expansion and rejuvenation; we’re shaking things up and creating more opportunities than ever before. The Financial Services division is right at the heart of the action.
As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check and employment references.