We are looking to hire an established front-end engineer to work on our greenfield contact integration platform. We’re transforming the way that customers contact Sainsbury’s Groceries, Tu Clothing, Argos and Habitat by building an ‘intelligence’ platform that integrates internal and external services/data pools with our own platform data and services to know ‘everything’ about our customers. Our platform will allow us to identify and predict a customer’s needs as they contact us and guide our agents through an outstanding conversation, leaving our customers happy whilst also allowing us to grow sales revenue and maximise efficiency and profit. Imagine all of those times you’ve contacted a retailer, the frustration you felt and the poor service you received, think about how you would have changed that experience. Now’s your chance to turn our already good service to world leading greatness!
Our integration platform has no legacy or off the shelf packages, we’re building it from scratch in line with our CTO’s policy of “Build Not Buy”. Using the latest technology, our engineers are empowered to define our technology roadmap and take responsibility for delivery of an end-to-end services that affect our customers directly and ultimately our reputation and brand. This gives us the best and most interesting technical challenges to overcome in a mixed team of front and back-end developers, testers, scrum masters, product owners and customer service specialists.
Typical Technologies in our stack for this role:
Argostech teams are encouraged to explore and adopt new technologies to solve the challenges they face. Are you ready to join our next stand-up?
Challenges we’re excited about tackling:
In the last year the CMC team have launched the MVP of our new customer integration platform into Argos with immediate benefits seen across all channels. We have now been challenged to bring our technology into the wider Sainsbury’s group to handle Groceries and Clothing and ultimately enable the ambitions of the number one UK-based general merchandise and groceries multichannel retailer.
We are looking for people with:
Good understanding of modern UI design for a power-user
Agility in their soul (if you’ve done SCRUM then great, if not learn from a Scrum Master trained by Jeff Sutherland)
An eye for great customer service and delivery
Enjoy working on end-to-end stories in a multi-disciplinary team
Flexible approach to working hours, including ability to work from home. Smart, recently refurbished office. Casual dress-code. Good social environment – “Super Social Friday” (on a Tuesday… don’t ask). Close to all the amenities and transport links in central Milton Keynes. Occasional travel to UK Customer Management Centres to work with agents and customers plus team events with other tech colleagues in London.
Bonus – 10%
Holidays – 22 with the option to buy up to 5 days per year
Discount at Argos, Sainsbury’s and Habitat
Sharesave scheme – Risk-free way to buy shares at a discounted rate
Share Purchase Plan
Cycle to work scheme
Season Ticket Loan