Senior Digital Product Manager –Argos Financial Services
The Senior Product Manager Role:
The Product Management team at Argos owns the digital vision, with the goal of constantly delivering value for customers. We define and deliver new initiatives, address new customer experience issues and find creative ways to apply ourselves to these challenges on a daily basis.
We’re currently seeking brilliant and motivated Senior Product Managers, who, like us, strives to be not just the best in the business but to change the business.
In this role, you’ll work closely with User Experience, Digital Operations, Engineering and Analytics to define and deliver awesome customer and colleague experiences within an agile environment.
You’ll have significant exposure to senior stakeholders across the business and the opportunity to shape critical aspects of Argos’ platform working cross functionally to deliver engaging experiences, all whilst using the latest technology.
About this specific role:
Argos.co.uk is the third most visited site in the UK. The aim of Argos Financial Services is to make life better every day for Argos customers. Argos Financial Services helps customers afford and protect what matters most, offering products and services including Credit, Warranties & Insurance.
Our most loyal customers rely on Argos Financial Services for everything from being able to purchase more for holiday gifting, furnishing their new flat, or ensuring their products are protected!
An integral part of the Argos strategy to increase basket size, this is a critical role for both customers and the business. In this role, you will drive the creation of experiences bringing Argos Financial Services plans to life for customers, making them easy to understand, discover and use.
You will need to be able to work with complex payment plans, financial compliance teams, financial service backend teams, Argos Financial Services teams, as well as multiple agile teams across the customer journey.
You will have experience discussing technical subjects with engineers
You will have experience explaining the solution and benefits to non-technical teams and executives
You’ve worked with the likes of Jenkins and JSON before, you can outline what they do, how they work, and most importantly that they aren’t actual people!
You’re capable of challenging, and being challenged, on a numerate basis to ensure decisions are well founded and tested
You have an eye for detail and uncompromising focus on the best possible standards and customer experience
You will have experience communicating with and influencing multiple stakeholders towards your proposed approach / solution.
You apply insight, data, research and well-honed judgment to ensure you’re focused on making the biggest difference to customers
You have a willingness and humility to take a setback, dust yourself off and come back ready to learn in an ever changing environment
You will have some experience in relevant digital industry and are fully aware of what product management is and the methodologies we use
Experience with financial systems and banking compliance is a plus