Argos are looking for a talented and commercial software and process Trainer to join our new Commercial Transformation Team. Within this new and exciting role, you will create, write and deliver training for our commercial teams and suppliers, as we continue to strive for a best in class systems and process’.
At Argos, the great digital transformation is underway. As the UK’s leading multi-channel retailer, Argos provides a unique offer of choice, value and convenience to meet customer needs, selling products through over 800 stores, website and mobile apps. Customers can make purchases from stores across the UK and Ireland, online or over the phone. They can also pick up their goods from a store or have them delivered the same day.
To enable us to continue to grow and improve our customer experience we have created a Transformation team within our Commercial function. This in a unique opportunity for someone with commercial and training experience to join the team that will make it happen.
As a Commercial Trainer, your main responsibilities will be to:
Develop and deliver training on various new Transformation projects that ensure change is adopted uniformly across the teams and that the change delivers the associated positive benefits.
Ensure up to date reference material to support training events and day to day queries is available and easily accessed by Commercial colleagues relevant to the Transformation project.
All process champions/SME’s/line managers are engaged and co-ordinated to ensure that each process is kept up to date and they can provide short refresher/initial training to colleagues.
Ensure a new starter version of training material and workshop sessions, if required, is developed to support the Transformation project processes ensuring individuals are equipped with all the relevant skills and understanding to perform in role within 6 months.
Deliver regular training events to increase competency and understanding of the various Transformation project processes being implemented.
Capture and review feedback on training activity and training needs from colleagues to assess its effectiveness in application ‘on the job’ and identify gaps and delivery improvements. Work with Commercial Lead to feedback relevant changes required to processes and systems and refresh training materials and workshop content as relevant.
As a Commercial Trainer, your skills & experience will include:
Experience in a corporate general retailer environment to appreciate the end user’s situation, commercial targets and interdependencies with other functions e.g. supply, packaging, and, hold credibility in the audience’s eyes.
Experience in training design and delivery, ideally software related.
The individual will have strong listening and questioning skills to be able to gain understanding and gather feedback from many sources to design relevant training material and workshop.
Delivery of training across trading function and 100’s of individuals in a busy trading environment will require strong organisational and planning skills.
An ability to work at pace, deal with ambiguity and constantly changing priorities balancing immediate requests and longer term objectives with limited supervision.
Enthusiastic and engaging communication skills with strong influencing and inter-personal skills at a junior to senior levels.
Self-starter with a strong sense of purpose, ‘can-do attitude, drive and tenacity to make things happen.
What you’ll get in return:
At Sainsbury’s Argos, as well as the usual company benefits, which include, 24 days holiday, save as you earn scheme, discretionary annual bonus, company pension scheme, private healthcare, you will work in an exciting environment, with the potential to develop your skills for a career that fits with your own aspirations.