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Regional Fulfilment Centre Service Manager (Nights) - Reading

Argos is transforming how we get our products to our customers...how can your leadership support them?

Our distribution network is the lifeblood of the company. Argos depends on ensuring that customers get the goods they want, when they want them. What the customers don’t see is the vast, sophisticated supply chain and logistics operation that makes it all possible. We are launching our next brand new Regional Fulfilment Centre (RFC) in Reading. This fantastic new centre is enabling us to put the customer at the heart of our network by delivering 53,000 products for our customers same day – an industry leading proposition. Here’s a chance to join us in our brand-new team as we strive for greater heights for our customers.

Because of this we have the fantastic new role that has been created - RFC Service Manager (Nights), read on to find out more....

What you’ll be doing

The Fulfilment Centre Service Manager (nights) will manage and lead a high performing team, in order to provide a customer centric culture within the Fulfilment Centre. With clear expectations and excellent leadership skills they will inspire, motivate and empower colleagues to realise their potential and deliver business success in an ever-evolving multi-channel retail environment. Assumes total responsibility for the whole stock operation within the Fulfilment Centre. Ensuring Health & Safety requirements are met at all times, supporting delivery of KPIs and ensuring exceptional internal stockroom standards are met. Supports fulfilment service in absence of Resource Manager and/or Fulfilment Centre Operations Manager.

What’s involved?

The RFC is operational 24 hours per day, 7 days per week so you will need to have the flexibility to cover rotas across our operating hours. The night shift will be 2230 to 0630.

What you’ll need

To join us, you’ll need to be customer focused and a true team player. As a real team player, you’ll get on brilliantly with your teammates, and always be willing to lend a hand. You’ll also be excited about being involved in this new venture, be keen to learn and contribute your ideas on how we can make things run like clockwork.

Additionally, you will also:

Through great leadership you will be responsible for the effective and smooth start to end stock operation in the Fulfilment Centre, through great leadership
Ensure compliance for anyone to all Health and Safety standards and legal requirements are met.
Monitor, evaluate and review daily workload, stock volume, demand and activities, taking appropriate action to ensure Customer and Fulfilment Centre targets and deadlines are met.
Ensure high standards in all stockroom processes. Ensuring actions to minimise stock loss through effective control process and security measures.
Work co-operatively with others, creating and maintaining a team spirit and clear communications within and across the site to achieve a common goal.
Continually improve departmental performance on a regular basis in line with business requirements and within existing structures and frameworks.
Create a positive environment, coaching and developing their people to be the best they can be, utilising the performance management and talent development tools available.
Ensure the tools and processes available are utilised to recruit new colleagues who meet the required attributes described by the company.
Ensure resources are managed within the Fulfilment Centre resource plan to enable the effective operation of then Centre to deliver great standards of customer service.

What we offer

As well as the chance to join a brand-new team and learn new skills, we’ll also offer you a permanent contract, a competitive salary, a supplement for night working and great benefits.

What you’ll get in return

A competitive salary, discretionary bonus scheme, company pension scheme, 24 days holiday along with colleague discounts.

Apply now