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CRM Manager - Planning & Design

We are Argos, the UK’s leading multi-channel retailer. So, whether you’re shopping online, from our smart phone app or popping into one of over 840 stores across the UK you’ll probably know that the service, value and variety we offer our customers is awesome - and the same goes for a career at Argos too!

Right now, our award-winning digital marketing team is on the hunt for a CRM Manager to support the transformation of Argos into an organisation that makes informed decisions based on optimising customer value!

As you would expect from a business that moves at the pace Argos does, no two days tend to be the same, however, some of your day to day tasks will include...

Support the development & delivery of strategic plan for customer growth & retention
Champion & drive development of CRM with a diverse range of key stakeholders
Implement the customer strategy at macro & micro segment level to make the most of Argos’ strengths with its customers and counter weaknesses & threats to its customers
Execute a suite of effective activities which will be used to ensure the ongoing health & responsiveness of the Argos customer base
Develop specific customer activities in and across channels utilising a flexible approach to communication content & goals depending on customer audience, channel & business needs.
Understand and deliver against key KPIs
Deliver a continuous improvement plan for CRM through contact valuation, learning and innovation

What is really important to us for this role is your ability to lead and motivate a small team. So if you have CRM experience that fits in with the above and have team management experience then hit apply because we want to hear from you!

If the prospect of working for the UK’s best retailer (yes, we’re biased but we don’t care) isn’t enough, we’ll even pay you for the pleasure! As well as a competitive salary, our company benefits include, 24 days holiday, save as you earn, discretionary annual bonus, private medical insurance and company pension scheme and you will work in an exciting environment with the potential to develop your skills for a career that fits with your own aspirations.

Apply now