An exciting opportunity has arisen within Argos for a dynamic and highly motivated Training & Development Specialist to join our team. This permanent role will be based at our Customer Management Centre in Stafford (ST18 9AR). The successful candidate will work within an ambitious Training & Development team that prides itself on providing engaging and effective learning solutions to approx. 2000 colleagues within our Customer Services operation.
What you will be doing;
You will be responsible for delivering engaging and effective classroom training sessions to our customer facing colleagues in the Customer Management Centre. This includes process training, system training and customer service skills workshops.
You will have the opportunity to showcase your abilities through the development of creative and engaging classroom training sessions.
You will have opportunity to coach new and existing colleagues to help them to reach their potential, embed learning and to support the operation.
You will work closely with the operation as a subject matter expert to identify ongoing learning needs and fully evaluate the effectiveness of the train provided.
A minimum of 12 months experience of designing interactive classroom training courses.
A minimum of 12 months experience in delivering engaging and effective classroom training, including customer skills workshops.
Experience in coaching using structured coaching models and methods.
Preferably qualified with a nationally recognised learning body (not essential).
You will be a customer focused individual who is passionate about helping others learn and develop.
You will be an engaging and energetic deliverer, capable of capturing the attention of your delegates and adapting your delivery style as needed in order to maximise the benefit of each session.
You will be confident to work in silo or as part of a strong team, providing feedback and insight as well as receiving this from line manager and peers alike.
You will have strong computer skills, including (but not limited to) all Microsoft applications and particularly PowerPoint.
You will be able to build and maintain effective relationships throughout the business in order to increase the overall performance of the Training & Development team.
A message from us;
You will receive a competitive salary and a range of other benefits which include holiday, share save, discretionary annual bonus, company pension scheme and of course discount across Sainsbury’s, Argos and Habitat. Most importantly though, we will invest in ‘you’. If you are serious about developing your career we are serious about helping you achieve your potential.