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Head of Regulatory and Operational Risk Excellence

As Head of Regulatory and Operational Risk within the Commercial and Marketing (C&M) Division you will oversee the quality of all 1st line regulatory and operational risk management activity. Leading a team of 6 you will provide leadership of the Division’s 1st line of defence operational and regulatory risk management activity, identifying any areas where intervention is required to ensure the effectiveness of the Division’s control framework, and overseeing the delivery of appropriate improvement activities.

You will be pivotal in leading the embedding of a more risk-aware and risk-responsive culture within the Division.

You’ll be joining Argos Financial Services (AFS) where our aim is to make life better every day for Argos customers. We help customers afford and protect what matters most, offering products and services including Credit, Warranties & Insurance.

Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.

As Head of Regulatory and Operational Risk you will:

Oversee the implementation and embedding of a robust and effective regulatory and operational risk management culture, in line with the policies and standards set out in AFS’ Enterprise-wide Risk Management Framework;
Deliver 1st line support providing professional subject-matter advice and guidance on regulatory and operational risk management and control best practice;
Ensure the function’s risk management advice balances customer, commercial and regulatory interests effectively so that the Division is supported in achieving its strategic objectives while operating in line with AFS’ risk appetite;

Ensure the Division produces robust and relevant MI and reporting in an environment of continuous improvement and providing collaborative and professional challenge to peers in relation to the effectiveness of each of their functions’ ongoing regulatory risk management and control activities.
Coordinate and oversee the Division’s participation in the AFS Risk Committee.
Lead and manage

As Head of Regulatory and Operational Risk you will have:

Senior management experience within a risk and control function in a retail financial services business. Consumer credit lending experience would be beneficial
Experience of implementing and applying operational risk management principles and practice in a commercial environment;
Strong understanding of the FCA’s regulatory approach and principles of good conduct risk management, with an ability to articulate regulatory expectations to a range of audiences
Proven ability to make strong, constructive and proportionate judgments that balance commercial, customer and regulatory considerations.
The ability to lead change successfully within a matrix organisation

What can you expect in return?

You’ll receive a competitive salary and car allowance, 27 days holiday, discretionary annual bonus, private healthcare and company pension scheme. You’ll be working in an exciting environment with the potential to develop your skills for a career that fits with your own aspirations.


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