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Assistant Customer Service Manager

Assistant Customer Service Manager @ Argos on eBay

Assistant Customer Service Manager – the role:

Our Assistant Customer Service Manager helps our team give our customers the best service each time they contact the eBay operation. From training our colleagues through to dealing with escalated complaints, You will support the Customer Service Manager to ensure the team give the best service possible. Every day at Argos on eBay is different and very varied, you will work with many cross functional departments and use a variety of different systems on a regular basis.

You’ll help to lead a small team who are available 7 days a week as well as remotely supporting a team based in Swansea. The role will involve dealing with customers who have purchased through eBay and used PayPal, so a knowledge of these platforms in a commercial role would be a big advantage. As a key member of the leadership team, you will also support other areas of the business when needed.

Assistant Customer Service Manager – the person:

Management experience within a contact centre environment
Keen interest in eBay, PayPal and on-line retail
Great communication skills across different levels
A proven ability to work methodically, and cope well under pressure
Able to develop your team to their full potential, empowering them to deal with any customer issues
Keen to develop and progress your career with Argos

Assistant Customer Service Manager - the benefits:

Our company benefits include an initial holiday allowance of 24 days per year (which increases with service), share save, discretionary annual bonus, staff discount in Argos and Sainsbury’s stores and company pension scheme.

As an Assistant Customer Service Manager, you will be working in an exciting fast paced environment with the potential to develop your skills for a career that fits with your own aspirations.

Argos – the business:

Argos is one of the UK's leading high street brands, with over 800 stores in a range of shapes and sizes. We are embracing the digital age, and won Multichannel Retailer of the Year at the 2015 Oracle Retail Week Awards.

Our eBay shop has over 2 million feedback and is one of the largest eBay shops in the UK. With 120 staff across 3 sites, we’re serious about our eBay shop.

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