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Training & Development Specialist (Customer Services Trainer)

Training & Development Specialist

An exciting opportunity has arisen within Argos for a dynamic and highly motivated Training & Development Specialist. This permanent role will be based at either of our Customer Management Centres in Widnes (WA8 8HS) or Stafford (ST18 9AR) – and travel between the 2 sites will be required in order to deliver training.

The successful candidate will work within an ambitious Training and Development team that prides itself on providing engaging and effective learning solutions to approx. 2000 colleagues working within our Customer Services operation.

What you will be doing;

You will have the opportunity to showcase your abilities through the development and delivery of creative and engaging classroom training sessions – both for system training and for soft skills based workshops.

You will have opportunity to coach new and existing colleagues to help them to reach their potential, embed learning and to support the operation.

You will work closely with the operation as a subject matter expert to identify ongoing learning needs and fully evaluate the effectiveness of the train provided.

Your experience;

A minimum of 12 months experience in the design and delivery of training both system and soft skills.

Experience in coaching using structured coaching models and methods.

Preferably qualified with a nationally recognised learning body (Not essential).

About you;

You will be a customer focused individual who is passionate about helping others learn and develop.

You will be an engaging and energetic deliverer, capable of capturing the attention of your delegates and adapting your delivery style as needed in order to maximise the benefit of each session.

You will be confident to work in silo or as part of a strong team, providing feedback and insight as well as receiving this from line manager and peers alike.

You will have strong computer skills, including (but not limited to) all Microsoft applications and particularly PowerPoint.

You will be able to build and maintain effective relationships throughout the business in order to increase the overall performance of the T&D team.

A message from us;

You will receive a competitive salary and a whole range of other benefits which include holiday, share save, discretionary annual bonus, company pension scheme and of course discount across Sainsbury’s, Argos and Habitat.

Most importantly though, we will invest in ‘you’. If you are serious about developing your career we are serious about helping you achieve your potential.

Apply now